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AFTER – MARKET SERVICE Concepcion – Carrier Air Conditioning Company

AFTER – MARKET SERVICE Concepcion – Carrier Air Conditioning Company. Did you know that SERVICE plays a role in the customer’s buying decision?. SERVICE . Is inherent to any equipment sold. 83% of aircon buyers said that “ Having a good after sales service ” is important to me !.

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AFTER – MARKET SERVICE Concepcion – Carrier Air Conditioning Company

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  1. AFTER – MARKET SERVICE Concepcion – Carrier Air Conditioning Company

  2. Did you know that SERVICEplays a role in the customer’s buying decision?

  3. SERVICE ... Is inherent to any equipment sold. 83% of aircon buyers said that “Having a good after sales service” is important to me!

  4. CCAC AFTER MARKET SERVICE is the BEST

  5. The Reasons are

  6. 24 / 7 Customer care • The only dedicated call center for the air conditioning industry in the country • Professional Look and Feel • Trained & friendly customer care representatives

  7. MULTIPLE CONTACT POINTS 863-5555 (NCR)

  8. Customer friendly web services 863-5555 • www.ccac.com.ph • Warranty Registration • Service Booking

  9. innovated tracking & Monitoring Customer Relations Management Customer Action Management System (CAMS)

  10. WIDE Service Network

  11. field quality programs Service Network Infrastructure Advancement • Infrastructure Review and Adjustments • Service technician’s Training • Business Partner Performance Monitoring Achieving Service Excellence Achieving Service Excellence ASE BRONZE Benefits • On Time Attendance • First Time Fix • Zero Back-jobs

  12. field quality programs Installer Network Improvement • Revised Accreditation Process • Installer technician’s Training • Business Partner Performance Monitoring Certified Installer Program Benefits • Correct Product Selection • Standardize Installation • Zero Deficiency Installation

  13. Training partners More knowledgeable and skilled servicer and installers

  14. Improved parts logistics Supply Chain Management On-line Warranty Parts Request (OWP) Revolving Parts Service Units

  15. Do you want more??

  16. Future Plans

  17. Improved Field technology GPS tracking system FSC CCG Mobile phone standardization Real time field feedback

  18. VALUE ADDED SERVICE PERIODIC SERVICE MAINTENANCE Platinum Gold Silver Service Plan PRE-PAID SERVICES

  19. Where all here for you!

  20. Ready to Support

  21. what are you waiting for?

  22. GROW MARKET SHARE!

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