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AFTER – MARKET SERVICE Concepcion – Carrier Air Conditioning Company. Did you know that SERVICE plays a role in the customer’s buying decision?. SERVICE . Is inherent to any equipment sold. 83% of aircon buyers said that “ Having a good after sales service ” is important to me !.

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after market service concepcion carrier air conditioning company
AFTER – MARKET SERVICE

Concepcion – Carrier Air Conditioning Company

service
SERVICE ...

Is inherent to any equipment sold.

83% of aircon buyers said that “Having a good after sales service” is important to me!

slide6

24 / 7 Customer care

  • The only dedicated call center for the air conditioning industry in the country
  • Professional Look and Feel
  • Trained & friendly customer care representatives
slide8

Customer friendly web services

863-5555

  • www.ccac.com.ph
  • Warranty Registration
  • Service Booking
slide9

innovated tracking & Monitoring

Customer Relations Management

Customer Action Management System (CAMS)

slide11

field quality programs

Service Network Infrastructure Advancement

  • Infrastructure Review and Adjustments
  • Service technician’s Training
  • Business Partner Performance Monitoring

Achieving Service Excellence

Achieving Service Excellence

ASE

BRONZE

Benefits

  • On Time Attendance
  • First Time Fix
  • Zero Back-jobs
slide12

field quality programs

Installer Network Improvement

  • Revised Accreditation Process
  • Installer technician’s Training
  • Business Partner Performance Monitoring

Certified Installer Program

Benefits

  • Correct Product Selection
  • Standardize Installation
  • Zero Deficiency Installation
slide13

Training partners

More knowledgeable and skilled servicer and installers

slide14

Improved parts logistics

Supply Chain Management

On-line Warranty Parts Request (OWP)

Revolving Parts

Service Units

slide17

Improved Field technology

GPS tracking system

FSC

CCG

Mobile phone standardization

Real time field feedback

slide18

VALUE ADDED SERVICE

PERIODIC SERVICE MAINTENANCE

Platinum Gold Silver Service Plan

PRE-PAID SERVICES