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WEBINAR Use Portfolio Management To Build Resource Agility

WEBINAR Use Portfolio Management To Build Resource Agility. Margo Visitacion, Vice President, Principal Analyst. May 24, 2016. Call in at 12:55 p.m. Eastern time. Agenda. Traditional resource management concepts and challenges Optimization: Resources are your portfolio. Building transparency.

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WEBINAR Use Portfolio Management To Build Resource Agility

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  1. WEBINARUse Portfolio Management To Build Resource Agility Margo Visitacion, Vice President, Principal Analyst May 24, 2016. Call in at 12:55 p.m. Eastern time

  2. Agenda • Traditional resource management concepts and challenges • Optimization: Resources are your portfolio. • Building transparency

  3. Agenda • Traditional resource management concepts and challenges • Optimization: Resources are your portfolio. • Building transparency

  4. Resource management: today’s biggest challenge Source: Forrester’s Q3 2015 Global State Of Strategic Planning, Enterprise Architecture, And PMO Online Survey

  5. Resource management concepts

  6. Resource management challenges

  7. Old school reality Test PMs Ops Dev • Resources getlocked down. • More demandcomes in. • People get overallocated. UX BA EA Exec managementchokes on the total cost. Budget wars reach a “negotiated settlement.”

  8. New school reality Source: Forrester’s BT Apps And Collaboration Survey, 2014

  9. Hybrid approaches need to align Agile, iterative, and hybrid life cycles Low Churn/change = $$€££ Certainty High Traditional project and task planning

  10. Agenda • Traditional resource management concepts and challenges • Optimization: Resources are your portfolio. • Building transparency

  11. Five best practices to improve resource management • Strive for throughput, not utilization. • Deliver in small batches. • Dedicate teams to release trains. • Minimize handoffs, maximize flow. • Eliminate overhead. +1 more: Practice transparency. Base: 600 IT professionals with app development responsibilities from the US, Canada, the UK, France, and Germany; Source: A commissioned study conducted by Forrester Consulting on behalf of IBM, May 2014

  12. Cross-functional organizations are common in the age of the customer Source: “Improve Customers’ Experience By Improving Employees’ Effectiveness” Forrester report

  13. Agile release train — program approach

  14. ARTs focus teams on delivering value Project 1 Project 2 $$ $$ $$ $$ $$ $$ 1 4 1 4 3 6 3 6 7 7 2 5 5 2 Month Project 1 Project 2 $$ $$ $$ $$ $$ $$ $$ $$ Month

  15. Smaller batches of work = faster speed, more feedback, and less failure much better than

  16. Dedicated teams in shared services environment Planning teams Senior product/program owner Development leader Architect/UX leader Scrum master PPMO supports t t t t Squads t t t t t t t t Shared services ePMO Dev Ops CoEs Test Arch. DevOps Arch/dev PCOE

  17. Minimum valuable product (MVP) = identify needs and commit . . . . . . R1 R2 R3 R4 R5 R6 R7 Deliver MVP quickly — improve based on feedback.

  18. Use value streams to help prioritize FUNDING VALUE STREAMS, NOT PROJECTS Time to delivery Budgeting • Can value stream give me a clearer understanding of costs? • Can this help align with strategic objectives? • Will this help with faster, better decision-making and problem resolution?

  19. Identify value streams to reduce waste/eliminate bottlenecks Deploy Customer value Idea Understand needs Develop Test 1 day 3 days 5 days 5 days 3 days 7 days 10 days Process time 4 days 9 days Lead time Total = 47 days Lead time ladder Source: “Application Delivery In The Modern Age” Forrester report

  20. Agenda • Traditional resource management concepts and challenges • Optimization: Resources are your portfolio. • Building transparency

  21. Portfolio management controls complexity of increased scale • Sequencing sprints • Release planning • Consistent cadencefor monitor/reporting

  22. The living road map: continuous planning cadence Strategic themes captured in strategic/capability planning tools Strategic road map Yearly plans for initiatives Budget and resources captured in portfolio management tools Release planning by quarter Q4 Q3 Q2 Q1 Sprint planning captured in Agile project management tools DevOps DevOps DevOps DevOps FY planning Road map review FY planning Road map review Road map review Portfolio update Portfolio update Portfolio update Portfolio update Continuous execution/performance feed back loops

  23. Recommendations • Focus resources around programs. • Organize by capabilities. • Establish teams as units, and associate resources by tagging. • Manage WIP. • Forecasting for nondedicated resources: • Never forecast at 100% — take their day • job into account. • Allocate at 100% — no switching.

  24. Recommendations (cont.) • Capture all the work. • Everything is on the backlog — strive for just enough information to help you make a decision. • Measure for velocity.

  25. But what about time tracking??? Tracking project time: Deliverable Make it simple. Important to focus on ETC Percentage complete — cannot be a swag.

  26. Margo Visitacion mvisitacion@forrester.com

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