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Effectively Managing Transit Emergencies
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  1. Effectively Managing Transit Emergencies

  2. Nature of Emergencies and Disasters Overview • What Is an Emergency? • What Is a Disaster? • Differences • What Is Emergency Management? • Transit Agency Response • Summary 2 - 2

  3. What is an Emergency? • Definition - a sudden, generally unexpected occurrence or set of circumstances demanding immediate attention 2 - 3

  4. What is a Transit Emergency? • Definition - a sudden, unforeseen incident, requiring immediate action by the transit agency. 2 - 4

  5. Criteria for a Transit Emergency • Service Interruption • Duration of Interruption • Injuries/Fatalities • Hospitalization of Victims • Dollar Thresholds for Property Damage 2 - 5

  6. Civil Disobedience Collision Derailment Fire/Explosion Hazmat Release Inclement Weather Mechanical Failures Operator Incapacitation Over-crowding Passenger Illness Power Outage Slips, Trips, and Falls Vehicle Breakdown Vehicle Collisions Vehicle Rollover Wildlife Interference Work Stoppages Emergencies 2 - 6

  7. What is a Disaster? • Definition - any occurrence that causes great loss of life and property. 2 - 7

  8. What is a Transit Disaster? A Sudden Unforeseen Incident That: • Effects the Community Served • Threatens Life and Property • Requires Immediate Action • Requires Multiple Emergency Agency Response 2 - 8

  9. Avalanche Blizzard/Ice Storm Chemical/Biological/ Nuclear Release Civil Disobedience Earthquake Fire/explosion Flood Hazmat Release Hijacking Hurricane Landslide/Mudslide Passenger Murders Power Outage Technology Failure Terrorist Activity Tornado Volcanic Eruption Disasters 2 - 9

  10. Differences • How Do Emergencies and Disasters Differ? • How Do These Differences Affect Your Transit Agency’s Response?

  11. Emergency Management • Definition - the use of operating and management principles to prepare a transit system for emergency situations and to enable the system to provide effective and timely response. 2 - 11

  12. Transit Agency Response • How Do Transit Agencies Respond? • Will the Emergency Response Be Different for Transit Rail and Bus Operations? 2 - 12

  13. Effectively Managing Transit Emergencies Objectives • Emergency Management Concept • Elements of an Emergency Management Program • Transit’s Role in Managing Emergencies • Employee/Management Relationships • Role of Community Emergency Responders • How Transit Emergencies Differ • Develop an Emergency Response Plan • Training

  14. Emergency Organizations Overview • Internal Transit Agency Organization • External Emergency Response Organization

  15. Emergency Organizations Internal Organizations • Internal Transit System • Key Elements to Coordinate Internal Response

  16. Emergency Organizations External Emergency Response Organizations • Local, State, Federal, and Private • Responsibilities and Jurisdiction • Role of Unified Command Structure

  17. Emergency Management Concepts Overview • Priorities • Planning Critical Incident Response • Initial Response - Life Safety • Loss Mitigation • Recovery and Restoration

  18. Emergency Priorities • Life Safety • Incident Stabilization • Property Conservation • Recovery and Restoration

  19. Planning Critical Incident Response • Identify Emergency Response Team • Perform Threat and Vulnerability Analysis • Command, Control, and Communication • Access Control • Equipment Needs • Equipment Testing • Public Education and Awareness

  20. Planning Critical Incident Response Cont’d. • Training • Government and Industry Resources • Media Relations • Legal Issues • Documentation - Plan and Procedures

  21. Initial Response - Life Safety • Preliminary Assessment • Establish Incident Command System • Establish Perimeter Control • Response Logistics • Contact Public and Private Resources • Contact Appropriate Regulatory Agencies

  22. Loss Mitigation • Accident/Incident Investigation • Debris Removal and Salvage • Critical Incident Debriefing

  23. Recovery and Restoration • Determine Critical Services • Communicate to Appropriate Authorities • Implement Critical Services • Assess Restoration Feasibility • Initiate Trial Runs Prior to Resumption of Normal Operations

  24. Recovery and Restoration Cont’d. • Evaluate Incident Response • Modify Emergency Management Response Plan • Communicate Lessons Learned with Employees

  25. Emergency Management Plans Overview: • Purpose • Effectiveness • Contents

  26. Purpose of an Emergency Management Plan • Plan the Coordinated Response • Mobilize Response to Emergencies • Recover from Emergencies • Restore Normal Operations

  27. Effectiveness of an Emergency Management Plan Requires: Executive Management Support • Present Plan to Management • Effective Presentation

  28. Effectiveness of an Emergency Management Plan Cont’d. Requires: Justify Plan • Objectives • Costs • Benefits • Resources Needed

  29. Effectiveness of an Emergency Management Plan Cont’d. • Coordination with External Organizations • Formal Process • Communication Protocols

  30. Contents of an Emergency Response Plan • Policy • Scope • Goals and Objectives • Authority • Organizational Chart • Inter-Organizational Agreements and Memorandums of Understanding • Incident Command System

  31. Contents of an Emergency Response Plan Cont’d. • Telephone Tree • Emergency Procedures • Threat and Vulnerability Assessment • System Safety Organizational Interface • Resources • Recovery Tasks • ADA Considerations

  32. Contents of an Emergency Response Plan Cont’d. • Post-Emergency Planning • Emergency Plan Dissemination • Media Relations • Supporting Documentation • Testing and Updating the Plan • Configuration Management

  33. Coordinating Emergency Response Activities Overview: • Emergency Response • Responsibilities of Emergency Response Personnel • Incident Command System

  34. Emergency Response • First Person on the Scene • Determine Severity of Incident and Threat to Life Safety • ICS • Establish Inner Perimeter • Establish Outer Perimeter • Evacuation

  35. Emergency Response Cont’d. • Provide Rescue and First Aid • Identify and Control Access • Establish a Finance Team • Establish a Demobilization Team

  36. Features of ICS • Primary Functions • Management by Objectives • Unity and Chain of Command • Establish Command • Transfer of Command • Organizational Flexibility