Name: Dr. Anvik Office: Hebler 214-D Phone number: 963-2901 CWU page: www.cwu.edu /~ janvik Syllabus: www.cwu.edu /~ janvik /cs101. Listening Skills.
Office: Hebler 214-D
Phone number: 963-2901
CWU page: www.cwu.edu/~janvik
Good listening skills make students /workers more productive. The ability to listen carefully will allow you to:
Why You Need Good Listening Skills?
The average college student spends about 14 hours per week in class listening (or perhaps I should say "hearing"--there is a difference!) to lectures. See if you can improve your listening skills by following some of the strategies below:
Maintain eye contact with the instructor. Of course you will need to look at your notebook to write your notes, but eye contact keeps you focused on the job at hand and keeps you involved in the lecture.
Treat listening as a challenging mental task. Listening to an academic lecture is not a passive act--at least it shouldn't be. You need to concentrate on what is said so that you can process the information into your notes.
Even when, to both teachers and students, lecturing appears to be working, (students intently listening, nodding heads, taking notes), what’s going on in the minds of students probably looks a lot like what’d be going on on the boat full of my friends – distraction, lack of interest, and only a vague recollection of what was said. Even though it can appear that lecture-based, PowerPoint-driven learning is effective, it rarely is, and is almost never as effective a use of time as the learning-by-doing approach that could be done in its stead.
is a communication technique used in counseling, training and conflict resolution, which requires the listener to feed back what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties.
There are three key elements of active listening: comprehending, retaining, responding.
Comprehension is "shared meaning between parties in a communication transaction". This is the first step in the listening process. The first challenge for the listener is accurately identifying speech sounds and understanding and synthesizing these sounds as words. We are constantly bombarded with auditory stimuli, so the listener has to select which of those stimuli are speech sounds and choose to pay attention to the appropriate sounds (attending).
The second challenge is being able to discern breaks between discernible words, or speech segmentation. This becomes significantly more difficult with an unfamiliar language because the speech sounds blend together into a continuous jumble. Determining the context and meanings of each word is essential to comprehending a sentence.
This is the second step in the listening process. Memory is essential to the listening process because the information we retain when involved in the listening process is how we create meaning from words. We depend on our memory to fill in the blanks when we're listening. Because everyone has different memories, the speaker and the listener may attach different meanings to the same statement. However, our memories are fallible and we can't remember everything that we've ever listened to.
There are many reasons why we forget some information that we've received:
Mindful listening is active listening!
Listening is an interaction between speaker and listener. It adds action to a normally passive process. The speaker looks for verbal and nonverbal responses from the listener to if the message is being listened to. Usually the response is nonverbal because if the response is verbal the speaker/listener roles are reversed so the listener becomes the speaker and is no longer listening. Based on the response the speaker chooses to either adjust or continue with his/her communication style.
Active listening involves the listener observing the speaker's behavior and body language. Having the ability to interpret a person's body language lets the listener develop a more accurate understanding of the speaker's message. When the listener does not respond to the speaker's nonverbal language, (s)he engages in a content-only response which ignores the emotions that guide the message. Having heard, the listener may then paraphrase the speaker's words.
It is important to note that the listener is not necessarily agreeing with the speaker—simply stating what was said. In emotionally charged communications, the listener may listen for feelings. Thus, rather than merely repeating what the speaker has said, the active listener will describe the underlying emotion ("You seem to feel angry," or "You seem to feel frustrated, is that because ... ?").
Individuals in conflict often contradict each other. This has the effect of denying the validity of the other person's position. Ambushing occurs when one listens to someone else's argument for its weaknesses and ignore its strengths. The purpose is to attack the speaker’s position and support their own.
To use the active listening technique to improve interpersonal communication, one puts personal emotions aside during the conversation, asks questions and paraphrases back to the speaker to clarify understanding, and one also tries to overcome all types of environment distractions.
Judging or arguing prematurely is a result of holding onto a strict personal opinion. This hinders the ability to be able to listen closely to what is being said. Furthermore, the listener considers the speaker's background, both cultural and personal, to benefit as much as possible from the communication process.
Active listening in music