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Mission Statement / Program Description / Job Function

Town of North Reading Department of Information Technology FY 2015 & Beyond Presented by Eugene S Tworek. Mission Statement / Program Description / Job Function.

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Mission Statement / Program Description / Job Function

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  1. Town of North ReadingDepartment of Information TechnologyFY 2015 & BeyondPresented by Eugene S Tworek

  2. MissionStatement/ProgramDescription/JobFunction • Mission Statement: To make the Town of North Reading information technology accessible and useful to its employees and residents. • Program Description: Manage and maintain all computer, network and telecommunications equipment and infrastructure in Town facilities. Establish, manage and maintain security systems and protocols for all computer, network and telecommunication systems and software appli-cations in Town facilities. Provide responsive support and assistance to all users of Town computer and network resources. • Job Function: • Network Maintenance and Administration • Computer Systems Maintenance, Upgrade and Integration • Applications Support / Data Management • User Support and Assistance Update Approved 25 October 2011_version 11.1

  3. Organizational Chart • Active • Engaged/Connected • Coordinated • Process-Driven • Dependent/Supportive • Different Directions  Unified Outcomes • Engaged • Coordinated • Active • Unified • Synchronized • Different Directions – Same Objective(s) Update Approved 25 October 2011_version 11.1

  4. FY 2015 Objectives • Complete Munisintegrations: Utility Billing, Citizen/Employee Self Service • Maintain/Upgrade data network infrastructures – LANs and INET • Maintain ongoing computer equipment replacement program • Install interactive presentation equipment in Town Hall conference rooms • Add Another Host Computer for the Virtualized Server Platform • Move aging physical servers to Virtualized server environment • Centralized data storage for redirected user documents, desktop & favorites • Upgrade network switches for reliability and security. • Replace disparate WiFi services with unified/coordinated WiFi service • Implement new Town website with updated design and new CMS • Complete rollout of Exchange mail features • Implement data Backup and Disaster Recovery system • Upgrade current digital PBX phone system to cloud-based VoIP phones

  5. FY 2015 Budget Overview Information Technology Update Approved 25 October 2011_version 11.1

  6. Top 5 Challenges & Priorities Challenges Priorities • Provide responsive Help Desk support • Continue rollout of Town-wide computer replacement program • Continue rollout of Exchange mail features • Implement data replication and disaster recovery system • Install new Town-wide VoIP phone system • Implement new Town website • Shore up data network infrastructure • Wired and WiFi Scalable - Secure - Resilient - Redundant • Keeping abreast of emerging technology • Technology coordination between Town and School • Setup Windows domain at Library to enable network communications with Town Hall • Inter-facility failover systems for data and telephony services • Redundant fiber optic cabling for INET • Developing knowledge base for support • Developing a technology policy manual Update Approved 25 October 2011_version 11.1

  7. Conclusion • Information Technology resources provided by the Town of North Reading are currently in a stable and reliable state with some capacity, scalability and backup shortfalls. Information Technology is on a continuum of change/transition – evolving continuously to address the demands of emerging/changing technologies and needs: • Mobile Devices – WiFi – BYOD issues • Web access to local network resources (eg. Citizen Self Service) • Data Backup – Data Replication – Disaster Recovery • Security needs – Data – Network – Cloud • Positioned to adapt to future needs . . .

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