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Library Metrics: Users, Use Trends and New Service Models. Prepared by Steve Hiller Director, Assessment and Planning University of Washington Libraries. University of Washington (Planning for an 8\%-12\% Budget Reduction 2009-11 Biennium). Located in Seattle metro area, population 3.2 million

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library metrics users use trends and new service models

Library Metrics: Users, Use Trends and New Service Models

Prepared by Steve Hiller

Director, Assessment and Planning

University of Washington Libraries

university of washington planning for an 8 12 budget reduction 2009 11 biennium
University of Washington (Planning for an 8%-12% Budget Reduction 2009-11 Biennium)
  • Located in Seattle metro area, population 3.2 million
  • Comprehensive public research university
    • 27,000 undergraduate students
    • 12,000 graduate and professional students (80 doctoral programs)
    • 4,000 research and teaching faculty
  • Large library system
    • Active assessment program
    • $40 million annual budget
    • 150 librarians on 3 campuses
    • 3 “large” libraries
      • “Main, Health Sciences, Undergrad
    • 12 subject branch libraries
task force on models of service delivery
Task Force on Models of Service Delivery

• Consolidation of service points and/or collections within a facility

  • Consolidation of branch libraries into larger libraries
  • Merger of branch libraries
  • Alternative collection housing recommendations
  • Ways to use current library space more effectively
  • More innovative and efficient ways to deliver services to users
selected data sources on use and users
UW LIBRARIES

Triennial Survey

In-Library Use Survey

Reference/Instruction Stats

Circulation/ILL Stats

Gate counts

Web site usage

Operational costs

Staff numbers/costs

Qualitative studies

Focus groups, interviews

Usability

Observation

UNIVERSITY/OTHER

Photocopies/prints

Facility data (e.g. ASF)

Student enrollments

Faculty numbers/areas

E-Metrics (journals, databases)

ARL Statistics

Selected Data Sources on Use and Users
data presentation highlights
Data Presentation Highlights
  • Snapshot
  • Trend
  • Comparative
    • Between libraries and service points
    • Between user groups
    • With ARL or peer institutions
  • Integrative
    • Data from different sources
  • Flexible (to different audiences and groups)

“Right” Data, In Context, Understood, Actionable

slide6
Traditional Library Core Business (Usually in-person)

Physical Collections

Print (primarily)

Microforms

Other

Facilities

House collections

Customer service & work space

Staff work space

Services

Reference

Instruction

Access

UW Libraries Usage Data

Items Used In-Library

800,000 in 2002-03

300,000 in 2007-08

(5.5 million article downloads in 2007-08)

Gate Counts

4.6 million in 2002-03

4.3 million in 2007-08

(6.3 million Web site user sessions in 2007-08)

In-Person Reference Questions

140,000 in 2002-03

90,000 in 2007-08

(12% of all ref queries are virtual in 2007)

The Changing Business Model: Trends in Library Use at UW

what s important for our users based on surveys and qualitative information
What’s Important for Our Users?(Based on Surveys and Qualitative Information)
  • Undergraduate students perceive success through library as place
    • Most important: Work space and computers
  • Graduate students perceive success through timely access to resources and services
    • Most important: Anytime, anyplace access
  • Faculty perceive success through collections support
    • Most important: Online access to wide range of resources

Not just UW . . . Findings are similar at other academic research libraries

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