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Streamlining Emergency Department Processes for Faster Patient Care

Explore the successful implementation of a two-phase improvement strategy in an Emergency Department, combining triage and quick registration processes to enhance efficiency. Data shows reduced median times for triage and registration combined. Additionally, the implementation of ED KaT significantly shortened door-to-doctor times. Results indicate sustained improvements over a minimum of 2 months. Discover the impact of changes in workflows and how they optimize patient care and staff efficiency.

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Streamlining Emergency Department Processes for Faster Patient Care

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  1. ILH EDDoor to Doc

  2. Two Phase Improvement • Combine Triage and Quick Reg March 16, 2009 • Implement ED KaT July 16, 2010

  3. Before After

  4. Serial to parallel

  5. SMS Oct. intervals compared 117 112 73 Triage reg combined minutes medians significant

  6. SMS Nov. intervals compared(shows sustained for 2 months) NEW DATA Not yet submitted. 96 90 70 minutes Triage reg combined ED KaT significant

  7. SMS to ED KaT Oct. comparison(arrival > triage > reg > physician) minutes

  8. SMS to ED KaTOct. comparison(arrival > reg > triage > physician) minutes medians 1440/5054

  9. New Phenomena • Serial changed to parallel process (Quick reg. with triage) 0 minutes? Really? • Bedside registration

  10. Results • Combining registration and triage shortened some time intervals, but had no significant effect on door to doctor time. • Implementation of ED KaT significantly shortened door to doc. (by 26 to 39 minutes) • (Other improvements may have had an effect. RTA, UCC) • ED KaT times are longer than SMS times. • (ED KaT is probably more close to real time.) • Results have sustained over at least 2 months.

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