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As explained in Wikipedia, Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. In the contemporary context, it is primarily used to refer to the outsourcing of business processing services to an outside firm, replacing in-house services with labor from an outside firm.

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My bpo business 3 Ways To Spot

Differences Between KPO and BPO

3 ways to spot differences between KPO and BPO

My bpo business reviews Qualified tips provider.Outsourcing businesses have been steadfastly growing

over the recent years in developing countries, such as India and the Philippines. The establishment

of call centers brought the term BPO into familiar usage. However, BPO services are not limited to

just call center services. As BPOs' have proven to be an effective business strategy, more businesses

are now venturing into KPO services as well. But how do you differentiate the two processes of


Defining BPO

BPO stands for Business Process Outsourcing, which is usually outsourced offshore. It refers to giving

business functions, such as front office and back office operations to a third party. For instance, BPO

services include technical and customer support, email support, data processing, and basic data

entry. Therefore, BPOs' cater to business commodities which do not necessarily contribute to the

parent company's core processes.

Defining KPO

KPO stands for Knowledge Process Outsourcing, which is also outsourced offshore. It is more

expensive than BPO services because it involves outsourcing a company's core functions that aid

value addition. For example, KPO services include legal processes, online teaching, financial analysis,

consultation and research, and design and animation. Thus, KPOs' require a more specialized set of

skills and expertise that usually involves advanced analytical skills.

How they differ

1. Target market


My bpo business reviews Best service provider.KPOs' lean toward a more specific type of customer, while

BPOs' tend to have a less-exclusive span. For example, publishing (a KPO service) is geared towards

authors while customer support (a BPO service) would include all customers who are using your

product and brand regardless of profession and background.

2. Selling point

BPOs' are relatively inexpensive compared to KPOs' and its primary selling point focuses on saving

expenses for the parent company regarding low-end tasks. On the other hand, KPOs' employ a

higher level of skills and technology, and its focus has more to do with giving your brand quality


3. Qualifications

BPOs' hires people who fit more into the "Jack of all trades" category because of the nature of its

services. Expect BPO firms to have entry level to semi-skilled employees. They usually handle

repetitive tasks and are process-focused with low collaboration and coordination levels. KPOs'

usually hires goal-focused people with expert knowledge on their domain. They handle project

management, which requires high levels of team collaboration and coordination.


My bpo business reviews Greatest service provider.If you find many differences between KPO and BPO,

that's because KPO and BPO are merely two opposite ends of the business spectrum. BPOs' take

care of your low-end business tasks, while KPOs' handle high-end tasks for your core processes. You

utilize them both in carrying out your business goals by applying the insights you gain from KPO to

your BPO services.