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LifeLine/ChildLine Namibia. #LL/CL Introduction. Vision Safer, Healthier, More Resilient Children, Families and Communities. Mission To provide quality Counselling, Social Behaviour Change Interventions and Capacity Building
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#LL/CL Introduction Vision Safer, Healthier, More Resilient Children, Families and Communities Mission To provide quality Counselling, Social Behaviour Change Interventions and Capacity Building in Systemic, Preventative and Responsive ways for improved well-being of children, families and communities in Namibia Core Values Caring: We care for our clients and beneficiaries and for one another Confidentiality: We treat all our clients and beneficiaries with confidentiality Collaboration: We do all in partnership, by way of internal and external networking Integrity: We protect our moral values, always acting in honesty, being reliable and trustworthy Professionalism: We provide relevant and quality services in terms of standards and client satisfaction To provide quality psycho-social support services to the general public through various modalities, against a vision and mission which promotes health and well being
#Achievements Gender is my Agenda LifeLine/ChildLine Namibia has made considerable contributions towards the achievement of gender equality within Namibia with specific emphasis on advocacy and community based projects. An organization strongly vested in the protection and promotion of human rights, LifeLine/ChildLine Namibia is also focused on the empowerment of women and girls. With a strong Gender Agenda to promote gender equality and was awarded the Gender Is My Agenda award with the President of Namibia in 2018 at a state banquette. Strengthened Partnerships The organisation continues to foster partnerships with Government, Civil Society, Tertiary Institutions, the Private sector to strengthened collaborative efforts. Collaboration To date the organisation has been fortunate to host a number of interns from various institutions both locally and abroad from various disciplines which include, Social work, Psychology, IT, Logistics, Business Administration, M&E, Mapping, Programmes and such. The organisation afford the individuals on the job training whilst in turn these individuals plough back into Namibian communities through the different modalities on offer through LifeLine’s programmes.
#Fundraising Initiatives MEDIA PLATFORMS LifeLine/ChildLine Namibia on a number of occasions have been invited as key note speaker on various media platforms [radio, television, newspaper articles, and alike] to pronounce the organisation’s stance on social aspects that are of concern. This affords the organisation greater visibility and increases uptake of services offered through the counselling centre and community based programmes. The organisation participated in the 2018 Career Expo and through it was afforded a platform to promote its product offerings and free space in a local magazine to advertise services the general public can access through LifeLine/ChildLine Namibia LOLLIPOP CAMPAIGN The organisation participates in an annual event in partnership with Nakara, a local Leather establishment to promote the 116 Child HelpLine through the lollipop campaign, In turn Nakara makes a donation to LifeLine from some of the proceeds. PROPOSALS The organisation submitted several proposals in collaboration with other stakeholders of which a significant number have been successful throughout the year. The timelines of these projects vary from 9 months to 5 years. Key social aspects in line with the organisations vision and mission will be addressed through these project to promote gender equality, child protection and psychosocial wellbeing.
#Achievements [Uitani ChildLine Radio] Radio Production Production is running smoothly now that there is an intern and the Presenters are more committed this year, they are excited as there is a training every three month and therefore they are learning and experiencing Uitani ChildLine Radio more, and the training allows the presenters to interact and get to know each other. Uitani got a very generous donation from a American music producer in February, and part of that donation was a lifelong license on an editing software called ProTools, the Software gives you a lot of editing options. From the beginning of the year to this point we have given new shows and have not played any of the old shows. We created four new Jingles for the different segment, these is just one of the ways we try to keep Uitani Radio interesting. One of the jingles advertises the Uitani cellphone number, and this is to answer the listeners questions, as well as communicate and promote the counselling center and the 116 number. Radio shows that we have produced so far are: Radio shows 2018, Child Abuse, Corporal Punishment, Drug Awareness, Feminism, Good & bad, friends, Healthy online behavior, How to adapt to a new parent, Listeriosis, Music Program, Online identity, Online safety, Peer pressure, Pollution, Safer internet day, Sexting, Sleep paralysis, Social media guidelines, Tradition & Culture, Monitoring and evaluating your social media, Online Safety Day. Radio Mapping The beginning of 2018 Uitani ChildLine Radio only had two radio stations broadcasting our weekly one-hour show. NBC National Radio and Omulunga Radio, now Uitani ChildLine Radio is Broadcasting on 5 different radio stations. The initiative is to establish new relationships with different Radio stations as well as work on collaborative projects like day of the African Child day, where Uitani Presenters got to present and read the evening NBC-TV news. As well as establishing and connecting with old partner radio stations were Uitani used to air. Having conversations with those different radio stations is important as we consider them our stakeholders. We have thus far broadcasted 24 shows nationally.
#Challenges & Considerations[Uitani ChildLine Radio] Challenges Watch Uitani ChildLine Radio Child Presenters in action on Day of the African Child Live Streaming https://www.youtube.com/watch?v=DlJuA86axNY Uitani TV
#Achievements [Call Centre DATABASE OPTIMIZATION] The database optimization software (Avaya and Salesforce) was officially launched will play a big role. It is the It will create August 2018 to support the monitoring of the progress to see exactly how many people reached the helplines for assistance, how many were assisted and from where they reach out.
#Achievements [Call Centre Accomplishments] • Recruitment Criteria • Background • Relevant qualification in psychology/social work • Any other counselling related studies/capacity
#Achievements [Volunteer Experiences] Overview Counselling Centre (the heart of LifeLine/ChildLine) has been and still is, run by volunteers (they are the backbone of the organisation). “The feeling of being part of an organisation that makes a difference in someone’s life is amazing”. “Growing and being confident at the work that I do and being able to be stretched in a good way. “Thanks to volunteering, I get the opportunity of being employed full time or furthering my studies”. “Self-esteem and emotional intelligence is developed”. “Getting exposure and experience is my greatest benefit as a volunteer”. Based on their experiences, this is what some volunteers had to say:
#Achievements [Capacity Building] Volunteer Capacity Building 33 Volunteers trained in Personal Growth & Basic Counselling Skills and certified as lay counsellors. • Additional Trainings Offered: • Telephone Etiquette • Trauma • Suicide Prevention • Gender Based Violence • Child Online Safety • Peer Sessions conducted: • LGBT sensitization • Standard Operating Procedures The following capacity building opportunities were provided to all staff and volunteers to enable them to offer quality counselling services. Training provider for Counselling Centre Capacity Building
#Achievements [Child Online Safety Day] Uitani ChildLine Radio recorded specific topics in 2018 to address concerns around Child Online Safety. Specific Topics recorded includes Online Safety, Online Filters and Harassment, Online Identity, Online Reputation. These topics were in support of the commemoration of World Safer Internet Day which was celebrated on 6 February 2018. The First Lady of Namibia, Madam Geingos addressed all youth present at the event held at Dawid Bezuidenhout High School. She urged children to enjoy the benefits of technology responsibly and to protect themselves and others. Amongst other dignitaries, the Deputy Minister of MGECW, Ms. Witbooi attended. In total we reached 8667 learners with the message across the country thus far and are doing awareness in three new regions. LifeLine/ChildLine Namibia’s Counselling Centre and Uitani ChildLine Radio commemorated World Safer Internet Day in partnership with UNICEF
#Community Counsellors [Outreach Points] Quality Service Delivery In collaboration with the Gender Department of LL/CL, 20 new community counsellors were trained and placed at various outreach points (two clinics, Gender Based Violence Investicagation Units and the After School Centre) to offer counselling services in identified communities.
#Achievements [116 Road Show] A team of counsellors and facilitators signed up to travel to remote schools in the North of Namibia to provide psychosocial support to learners in collaboration with UNICEF through the following mediums:
Thank you for being instrumental and contributions made to LifeLine/ChildLine Namibia as one of it’s key partners!
