Voice of Nursing: Empowering Excellence in Patient Care

1. The Voice of NursingCommunity of Practice Forums (CoP) Forums Southern California / Fontana Medical Center March 19, 2015 Toni L. Andersen, CNE / Melody S. Kulsic, Project Manager III

2. Our Team Toni Andersen, CNE – Hospital Sponsor Mary Pennachi / Kim Flowers – Ambulatory Sponsors Melody Kulsic, Project Manager Voice of Nursing Rena Salek, CD MCH, Inspiration Lead Alba Amaya, CD M/S, Infrastructure Lead Laura Reese, CNS, Education Lead Linda Bodell, CD CC, Evaluation Lead Brenda Marin, KFRNA Hospital Charlotte Hammond, KFRNA Clinic Barbara Macon, KFRNA – Staff Rep Brian Ilacas, SDU, Staff Nurse Antionette McDowell, Staff Nurse Christina Landig, Staff Nurse

3. Voice of Nursing Current Work • Voice of Nursing Committee meets monthly • Working with Ambulatory Partners to launch VON in Ambulatory Clinics • INSPIRATION: • Reward & Recognition • Daisy Award monthly • KP National Nursing Pin: Annual Ceremony • Extraordinary Nurse Nominations • INFRASTRUCTURE: • ACTIVE NURSING COUNCILS: • Nursing Council for Quality & Safety • Nursing Informatics Council • Nursing Research Program • Initiation of Nursing Professional Practice Council – fall 2015 • Nurses Week Celebration 2015 • 2nd Annual KP National Nurses Pinning Ceremony • Voice of Nursing Day – Nurses Week 2015 • EDUCATION: • New Employee Orientation • Review KP Nursing Vision, Values, and Professional Practice Model • Voice Of Nursing Education (ongoing) • Quarterly Communication Forums, UBTs, Charge Nurse Meetings, Nursing Leadership, Committees • Value of the Month – Public Affairs (FOCUS, eFOCUS, POST-its) • January: Professionalism • February: Excellence • March: Teamwork • April: Patient & Family Centeric • May: Professional Practice Model and KP Nursing Vision • June: Integrity • July: Compassion • EVALUATION: • HCAHPS • PESNWI Baseline Survey Complete: July 2014 • PESNWI Resurvey to be performed 4th quarter 2015

4. Kaiser Permanente National Nursing Pinning Ceremony We will be recognizing 44 Registered Nurses from Fontana For excellence in Nursing Care and Professionalism May 6, 2014 1000-1200 Conference Room 2A & 2B – Classic Fontana Medical Center You are cordially invited by Toni Andersen Chief Nursing Executive, FMC & Annie Russell Chief Administrative Officer SCPMG To attend a Ceremony & Celebration for Nurses Week

5. 1st Annual KP National Pinning Ceremony

6. Daisy Awardees

7. Nursing Research Program: Program Status Re-designated 2015

8. The Voice of Nursing Linda Leavell, Executive Director, NPCS; Jonalyn Wallace, Professional Development Consultant, NPCS; Pam Jensen, Sr Project Manager, NPCS Presented by: Melody S. Kulsic, RN, MSN, Project Manager III, Nursing Administration The journey continues…

9. VON Education: 1.5 hours w/ breakout session Value Activity • Compassion • Excellence • Integrity • Patient & Family Centric • Professionalism • Teamwork • Write a poem • Write a story that starts with “In the very near future. . . . . . .” • Draw a picture that exemplifies the value • Write a song for your team to sing • Define your value through role play

10. VON Education Activity: Value - Teamwork

11. PEWNWI

12. Kaiser Permanente National Nursing Pin Calling for Awardees Fontana Medical Center 2nd Annual National Nursing Pinning Ceremony To be held during Nurses Week May 2015 You are cordially invited to Submit the Name of an RN to be recognized during Nurses Week 2015 with the KP National Nursing Pin Each Department may submit 1 name Please see attached Recognition Requirements (brochure) Individual must practice with the following values: Professionalism Integrity Compassion Excellence Teamwork Patient Centric Care Please submit to: Melody S. Kulsic x 26016 melody.s.kulsic@kp.org

13. Results As of Date Active Voice of Nursing Council – meets monthly Robust DAISY Committee – monthly DAISY awards • 14 awards Active Nursing Committees: • Nursing Council for Quality& Safety • Nursing Research Program • Nursing Informatics Council Ongoing Education for all Staff Working collaboratively with our Ambulatory Partners in their launch of VOICE OF NURSING Monthly Nursing Value – published by Public Affairs Successful Nurses Week 2014 & planning 2015 • National Nursing Pinning Ceremony • Voice of Nursing Theme / Day

14. HCAHPS OVERALL RATE OF CARE : 12 MONTH ROLLING Baseline – December 2013: 78.3 Current - December 2014: 81.7 Nurse Communication: 12 month rolling Baseline – December 2013: 76.8 Current – December 2014: 77.2

15. What We Have Learned…. This is a DYNAMIC Process • Capture each opportunity to share information about VON • Integrate VON in every Committee meeting and event • Education is ongoing • Communication Forums • UBTs • Charge Nurse Meetings • Nursing Leadership Meetings • Be creative and utilize local resources • Public Affairs • Audiovisual Tech – Nursing Videos for Nurses Week – “Voice of Nursing” Utilize the Tool Kit it is a GREAT resource! Share the VISION – model Professional Practice “Lead from where you are”, Marilyn Chow The Future of Nursing is here “KP is the answer to HealthCare in America”, Edward Ellison

16. What We Need Help With… Continued Communication of VON • National, Regional, and Local • Survey results on Nursing Pathways 57.5% know about the KP Nursing Vision Annual KP Nursing Seminars • Promoting Professional Practice • Networking • Promoting Advanced Certification Sharing information with non-nursing staff • They are the “voice of KP” Education for our Charge Nurses

18. Q & A