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Building Value In Risk Management

Learn about the role of risk management, ways to demonstrate value, and the process of demonstrating risk management value. Includes practical examples and training for employees.

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Building Value In Risk Management

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  1. Building Value In Risk Management

  2. Building Value in Risk Management VIDEO

  3. Building Value In Risk Management

  4. Building Value In Risk Management Top down - - -Bottoms up VIDEO

  5. Risk Management POP Quiz • What one word describes a risk manager? • What one word would “management” use to describe Risk Management? • What one word would most “staff“ use to describe Risk Management • What is the role of Risk Management?

  6. What is Risk Management? VIDEO

  7. VIDEO

  8. From the Top

  9. Assess, Where are we? • Loss history for Workers’ Compensation claims (E-MOD, Deviation, severe claim frequency, frequent flyers) • Loss history for Liability and Auto claims • OSHA Compliance • Subrogation • Contract Compliance (language and insurance docs, certificates and endorsements) • Vendor Partner relationships

  10. What are the ways of demonstrating Value? • Safety compliance • Handling claims without significant issues • Saving budget dollars (renewals and subrogation) • Where we train • Reducing injuries • Eliminating roadblocks – building trust • Consulting with your clients • A sense of urgency • Meeting expectations

  11. City of Flagstaff Results • Employee injuries down 49 % • Serious injuries down 76% • Renewals $$$$ down 30% (same carriers, same coverage, same retentions) • Info only reports up 50% • E mod down 44 points in four years. Now .76 • Police Citizen complaints down 72%

  12. Beginning the Process of Demonstrating Risk Management value!! What’s Broke?

  13. Supervisors Reference Guide Section I. Vehicle Accidents Section II. Damage or Theft to City Property Section III. Employee Injury / Workers’ Compensation claim Section IV. Damage to Citizens property / Notice of Claim Section V. Other information / Situations

  14. “Any time there is an incident/ accident that is covered by these sections you are to contact Risk Management, “Dean Coughenour – (COKE-AN-OUR), at both 928 -213-2082 AND 623 693 0018 AND leave messages at both as to the situation AND your call back number 24 hours a day 365 days a year. This is to be done as soon as is reasonable to do so which in almost all cases is within 30 minutes of you being notified. If you are in doubt as to whether a report should be made to Risk Management or not then in ALL cases you are to report.”

  15. Demonstrating Value from the Bottom up What you are about to see is an example of training used to demonstrate Risk Management value from the bottom up. YOU are the line employee.

  16. Who is the BEST Risk Manager for your entity? HINT: Two Minutes

  17. Risk Management NOT Claims Management VIDEO

  18. Survey Results • What one word describes a risk manager? • What one word would “management” use to describe Risk Management? • What one word would most “staff“ use to describe Risk Management • What is the Role of Risk Management

  19. When an Accident or Injury Occurs, an Opportunity is Created • We failed as an organization to protect the employee from injury and/or our assets from loss • So - --how do we protect the next employee from injury or assets from loss? (That is Risk Management)!!

  20. Why Did We Fail? • Unidentified Hazard (JHA needed) • Personal Protective Equipment (PPE) • Standard Operating Procedure (SOP) • Supervisory controls • Working Environment (allowed behavior) • Trained employee violated (SOP)

  21. So How Do We Prevent Accidents and Injuries?

  22. TRAINING!!!!!!!! VIDEO

  23. Solutions • Engineered Control (built or designed to totally prevent or lessen the likelihood of injury), DOES NOT REQUIRE HUMAN INTERVENTION • Administrative Control (requires human intervention) could be- - - training, a policy, a procedure or where rules must be followed • Which is Best??

  24. VIDEO

  25. Predictable is _________? VIDEO

  26. The Risk Management Matrix • Identify and Analyze Loss Exposures • Examine Alternative Risk Management Techniques • Select RM Technique/ Techniques • Implement • Monitor for Results

  27. Building a Culture of Risk Management Is All About Attitude!!

  28. Duck? Or Eagle? VIDEO

  29. Don’t Monkey with Risk Management VIDEO

  30. She – the employee, the bird – the new “Safety/Risk” idea, he - the supervisor VIDEO

  31. Safety Committee Culture VIDEO

  32. What is the Primary Purpose of the Safety Committee?

  33. Two Minutes VIDEO

  34. Not just About Seatbelts VIDEO

  35. Risk Management is taking care of and being accountable for ……. EACH OTHER!

  36. We are All in this Together! YOU can make a difference! VIDEO

  37. VIDEO

  38. Building Value In Risk Management

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