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Integrating IT service management with corporate processes to improve business value

IT infrastructure: problem statement. Fulfils an increasingly critical role:to connect to customers, suppliers and partnersto adapt to changeto change the scope of the organisationBusiness managers find it difficult to understand and valueIT managers find it difficult to justifyBest practice'

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Integrating IT service management with corporate processes to improve business value

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    1. Integrating IT service management with corporate processes to improve business value Tony Betts Independent researcher (ex-director of OGC Best Practice Division)

    2. IT infrastructure: problem statement Fulfils an increasingly critical role: to connect to customers, suppliers and partners to adapt to change to change the scope of the organisation Business managers find it difficult to understand and value IT managers find it difficult to justify Best practice unsubstantiated/not generally applicable Little rigorous research into impact on business performance.

    3. The Strategic Alignment Model (SAM)

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