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1 st Impressions - PowerPoint PPT Presentation

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1 st Impressions
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  1. 1st Impressions £95 Per place • A one day workshop for appointment and reception staff, to equip or re-skill staff who receive phone calls from clients • Areas covered on the course: • • Listening Skills • Communication Skills • Confidentiality • Professional Conduct • Eliciting Information • Unhappy customers • Essential training for: • • Receptionists • Appointment Staff • Wednesday 24thJuly 2013 • 10.00am to 4pm (lunch included) • ASDA Training Rooms, Woburn Road, Bedford. MK43 9AB Relate is a company limited by guarantee (company number: 4672292) and a registered charity (charity number: 1096688). The registered office is 6 St. Paul’s Square, Bedford, MK40 1SQ