Presentation On How is ITS improving bus system management in India

1. Presentation On How is ITS improving bus system management in India Presented By. Alok Sethi DGM – IT ,Transportation Technology Solutions

2. Company Overview • Delhi Integrated Multi-Modal Transit System Ltd. (DIMTS) is an urban transport and infrastructure development company committed to build and deliver quality infrastructure • Equal equity partnership of • Government of National Capital Territory of Delhi (GNCTD) • IDFC Foundation (a not-for-profit initiative of IDFC Ltd.) • IDFC is India’s leading infrastructure financing institution set up in 1997 by the Government of India to catalyze private investment into infrastructure development

3. Business Divisions DIMTS has a team of experts and professionals in the fields of urban transport planning, engineering, public transport operations, PPP advisory, Planning, Scheduling, Monitoring and related fields. They bring with them a wealth of experience, having worked in various Government departments as well as leading private companies such as IDFC, IL&FS, TCS, IBM, L&T, DMRC etc. Transport Planning Transport Technologies Operations Advisory Services Engineering • Comprehensive mobility planning • Route Rationalization • Urban Mass Transit Corridor Planning and Design • Traffic simulation • Automatic Vehicle Location • Electronic Ticketing • Passenger Information Systems • Intelligent Signaling • Identity Management • Bus Concession Management • BRT Corridor Management • Operations Control Centre • Smart-card issuance management • Feasibility Analysis • Project Structuring • PPP Advisory • Bid documentation • Bid process management • Design • Project Management • Construction Supervision • Independent Engineering Services • Railways • Alignment and Track design • Signaling

4. DIMTS ITS Platform- Where We are • Single largest public service vehicle AVL system in the country Covering • DTC : 3782 buses • Cluster Buses : 1650 buses • Enforcement Vehicles : 33 nos • Bluelines : 1962 buses • Public Service Vehicles : 35000 Vehicles • AutoRickshaws : 75000 • One of Largest Device Vendor independent system over 40 different Device vendors empaneled in Various Categories. • Mobile App – Pooch-O for Multi-Modal travel options. ( Bus, Auto, Taxi, CarPool, Parking) • Online Parking management for 100 Location in NDMC area. • Implementing Intelligent Signaling in 2 Cities.

5. City Bus Services Management

6. Changing Face of Delhi Bus System : Bus Clusters Private Stage Carriage - Bluelines • A few buses per owner • Fares set by Government • Fare box only source of revenue • Entire market risk borne by operator • Every reason to cut corners & recover costs ASAP Delhi Transport Corporation • State owned • Fares set by Government • Gets gap-funding from the Govt. • No ITS for performance monitoring DIMTS conceptualized the scheme of corporatization of private stage carriage buses. Under this scheme 657 bus routes of Delhi were grouped into 17 clusters. Each cluster serviced by both, Delhi Transport Corporation and a private operator.

7. Bus Service – Key Parameters • A Transit Service that is • Integrated • Reliable • Safe • Economical

8. ITS for Bus System: Mapping Stake Holders Is any of the bus over-speeding? Has there been any accident? Which bus should I take to reach my destination??? Are all the buses operating as per schedule? Are there any breakdowns? When is the bus coming??? Commuter Perspective Operations Perspective What is the bus schedule & route?? Where are the buses?? • Revenue earned • Per Bus • Per Route • By Conductor • Passenger Profiling? • Facilities for commuters • Transport facilities during festival seasons • Driver and conductor Appraisal Management Perspective • MIS Reports on • Fleet Usage • Violations • Incidents • Provided with Graphical and Chart formats of the above

9. Bus Cluster Scheme – Key Features • Routes clustered (657 bus routes distributed into 17 Clusters) so as to leverage network synergies. • Public Operator (DTC) and Private Operator to share fleet 50 (DTC): 50 Private ratio • Currently Over 1650 Buses in 9 depots. • Conductor deployed by DIMTS is around 5000. • Schedules creation and Management – Schedules Over 18000 Key Facts Unified Time Table (UTT) • Public and Private operators will follow Unified Time Table to ensure timely and reliable bus service to public. • Resource contract • No transfer of revenue risk to bus owner • Revenue goes to a pool Contract Type – Gross Cost

10. Changing face of Delhi Bus System : Bus Clusters • The Concessionaire ensures drivers are qualified and medically fit • Special training sessions organized for drivers with bus manufacturer, Traffic Police and through Driver Training Schools • Ticket collectors (conductors) are deployed by DIMTS • All conductors are well trained through rigorous training process. • Fare collection through Electronic Ticketing Machines to plug leakages

11. Performance Regime – Structure of Penalties and Bonus Payment for basic service output In terms of volume of service provided Deduction for service not operated due to factors within operator control Non-Operated Mileage Elements at Risk proportional to kilometres not run or service standards below minimum specifications Cleanliness /Condition Penalty on per bus basis for category-wise infraction Basic Reliability Deduction for service failing to meet minimum performance standards Overall Performance Reward (incl. Punctuality) Payment for service exceeding minimum performance standards In the present operations in Delhi, the operator faces performance deduction or get incentive based on performance vis-à-vis benchmarks.

12. ITS Components

13. ITS Components • GPS based vehicle tracking • Tracking on GIS maps own @ 1:2000 scale • Route wise tracking and vehicle running information • Monitor out shedding and route deviation of the fleet. • Handheld ETM based ticketing • Passenger Information System • LED Boards at bus stops and other key locations • Integration with In-Bus Announcement System • Mobile based public transit application • Web interface for journey planning

14. What Decision makers get: Dashboard

15. What Operation Managers Get From ITS Tracking of Fleet on GIS Map of Your Choice Tracking of Vehicle Line wise- Bunching alerts

16. What Operations Manager Get From ITS– MIS Alerts/notification reports Alerts Dashboard manages alerts and responds to deviation/violations • Over-speeding reports • Depot, vehicle and route wise reports • Missed stops reports • Route deviation reports • Trip status reports (Cut/Short/Missed) • Distance travelled Vehicle Speed Graph

17. Cluster Bus System – Real-time Reporting AVL Based Hourly Outshedding Reporting Typical snapshot of Cluster duties and actual bus outshedded

18. Core ITS Technologies - AVL and ETA Applications

19. Electronic Ticketing System • DIMTS has deployed New Generation Electronic Ticketing Machines (ETMs) • Real Time data transfer through GPRS • Smart Card Enabled • Over the air configuration & update of master data, configuration data and application • Backend System enables: • E-mail of Operation & Revenue parameters to key stakeholders • Performance analysis Route-wise, Conductor-wise • Display heath status of the field devices to take proactive action • Day-end revenue reconciliation

20. Pre-Printed Ticket Vs. Ticket Through ETM Pre-printed ticket Ticket through ETM DELHI TRANSIT DL1PB9761 02/07/2011 12:22 No. T943881101111213011-0004 Route Number :411UP Mori Gate Trml. - > DDA Flat Kalkaji Adult : 1 x 15=Rs 15 TOTAL: Rs.15 • Only ticket number and fare amount are printed. • Stage codes are punched by conductor, which are not clear to commuters • Date and time • Bus number • Route number • Valid from and to (bus stop names) • Unique ticket number • Number of passengers • Fare amount

21. NextBus Delhi – Mobile App Disseminates information regarding city buses to commuters through • Mobile Application (Android) • Web Based Tool

22. Passenger Information System : Web-based Web-based Passenger Information and Journey Planner http://businfo.dimts.in/businfo/

23. Mobile Applications • Citizen Security • Send your location details to loved ones • One Transit App for Delhi • Auto rickshaw locator • Fare finder • Live Congestion updates • Seat Availability • Time of Arrival • Bus schedule • Route Details • Track location of bus On Android and iOS On Android

24. Application Description (Screen shots) • Poocho Home screen • Poocho app menu list • Change language- Hindi/English • Exit from app • Share app link Track by Vehicle number • Vehicle’s current location

25. Application Description (Screen shots) • Concentration of Autos on screen • Auto Regn # • Approximate distance from user • Option to call • List View summary • Track auto on map • Indicative Fare

26. Poocho App Occupancy/ (Seat Availability) • Seat Availability • Estimated Time of Arrival NextBus Delhi App Real Time Bus Location Trip Planner Close to 1 Lac downloads till date

27. AVL & PIS- Tracking and ETA App– Key Identified Challenges

28. Key Implementation Challenges\ Lessons learnt

29. Benefit of ITS in actual Bus operations • Complete Operational visibility of the entire fleet in real-time. • Real-time Trip Status • Real-time revenue Status • Complete Contract Management for all 9 clusters is done through the system. • Bus Behavioral Analysis:- Route Deviation, Bunching of Buses • Minimizing revenue leakage • Detail Analysis of low ridership sector • Better Route Planning : Graphical presentation of data for route planning & Rationalization • Mobile Applications for commuters for better experience • Generation of various MIS reports on real time

30. Cluster Bus System – Evaluation of Conductor Performance ABC Analysis of Comparative Performance of Conductors in a given Period

31. Cluster Bus System – Congestion Analytics Tool Analysis of a Trip to Verify Claimed Traffic Jam

32. Cluster Bus System – Business Analytics… contd Detailed Analysis of Low Ridership Sectors

33. Scientific Process for Route Updation/Creation • Step 1: A route is selected for operation on the basis of: • Distance of Origin Point from Depot – Optimization of Dead km • Service catering to Rural Areas • Route length – optimization of service plan • Step 2: Tentative loading pattern is checked from Cube Voyager Model – Selection of frequency of operation • Step 3: Route Survey is undertaken for recording Latitude/ longitude of bus stops • Step 4: Timetables/ Duty Memos prepared

34. Key OutComes - Comparative Performance

35. Roadmap Endless possibilities benefiting the commuters…. Thank You