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Case Study No. 3 – What is Your Context?. Harry Chapman Principal Bay Area Consulting Group LLC Hchapman@baconsulting.net (415) 971-5746. 7a. Revisiting the IT Value Perception Model. Maturity of Demand. High. IT is an enabler. IT is a partner. Maturity of Supply. IT is a service.

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slide1

Case Study No. 3 – What is Your Context?

Harry Chapman

Principal

Bay Area Consulting Group LLC

Hchapman@baconsulting.net

(415) 971-5746

7a

revisiting the it value perception model
Revisiting the IT Value Perception Model
  • Maturity of Demand

High

  • IT is an enabler
  • IT is a partner

Maturity of Supply

  • IT is a service

IT is a facility

Low

High

Low

characteristics
Characteristics
  • Of IT being Perceived as a Facility:
  • Not much management attention
  • IT manager reports to the CFO
  • IT not viewed as critical to the success of the business
  • Is a cost
business and it alignment
Business and IT Alignment

Functional

Integration

Business Strategy

IT Strategy

Strategic

Fit

Strategic

Fit

Organizational Infrastructure and Processes

IT Infrastructure

and Processes

Functional

Integration

the it value perception model
The IT Value Perception Model

Business

IT

Directing

Supporting

Directing

Supporting

IT Demand

IT Supply

the it value perception model1
The IT Value Perception Model

Business

IT

Directing

Supporting

Directing

Supporting

  • Added Value to the Business
  • Functional Support for Business Processes
  • Capabilities
  • Service Levels
  • Service Offerings
  • Stable Services
  • What Do We Want it to Be?
  • Hardware Upgrades
  • Bandwidth Increase
  • Disk Storage
  • Project Manager “Frank”
  • SAP
  • Products
  • Hours spent by “Frank”
  • Floor Space Required
  • What is our ordering and delivery language now?

IT Demand

IT Supply

Growth Path in IT Governance

the it value perception model2
The IT Value Perception Model
  • Impact of Value Creation

Business Support

IT-Based Offerings

Mission Critical

Low

High

it as a facility
IT as a Facility

Business Strategy

IT Strategy

Organizational Infrastructure and Processes

IT Infrastructure

and Processes

characteristics1
Characteristics
  • Of IT being Perceived as a Service:
  • IT has established technical standards and guidelines
  • Standardization has resulted in lowering costs
  • Lowered costs while delivering services raises visibility
  • End user is still not pleased, however
it as a service
IT as a Service

Business Strategy

IT Strategy

Organizational Infrastructure and Processes

IT Infrastructure

and Processes

characteristics2
Characteristics
  • Of IT being Perceived as a Partner:
  • IT recognized as a critical success factor for the business
  • IT included in developing business plans and budgets
  • IT is beginning to be viewed as an investment
  • IT is a valued partner to the business
it as a partner
IT as a Partner

Business Strategy

IT Strategy

Organizational Infrastructure and Processes

IT Infrastructure

and Processes

characteristics3
Characteristics
  • Of IT being Perceived as an Enabler:
  • The business model would not be possible without IT
  • No division between business strategy and IT strategy
  • The division between IT and the business is irrelevant
  • IT is a key enabler and critical for the future success of the organization
it as an enabler
IT as an Enabler

Business Strategy

IT Strategy

IT as a Facility

Organizational Infrastructure and Processes

IT Infrastructure

and Processes