1 / 22

Solution Session (GE-type Workout) Colliding Creative Problem Solving & 6-Sigma Methods

Solution Session (GE-type Workout) Colliding Creative Problem Solving & 6-Sigma Methods. Duke Rohe, BS, FHIMSS Performance Improvement Specialist Estella Woodard, the MT Qween Diagnostic Center. Duke. Estella. How would you like ?. To engage diverse functions to fight a common problem

mohammedk
Download Presentation

Solution Session (GE-type Workout) Colliding Creative Problem Solving & 6-Sigma Methods

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Solution Session(GE-type Workout)CollidingCreative Problem Solving & 6-Sigma Methods Duke Rohe, BS, FHIMSS Performance Improvement Specialist Estella Woodard, the MT Qween Diagnostic Center

  2. Duke Estella

  3. How would you like ? • To engage diverse functions to fight a common problem • Have meetings that only allow the best and the action-ready to come • To accomplish in hours what traditionally took months • To line the dominoes up in your favor • To bust your culture

  4. Project origin • Tube system had unused capacity • 10,000 hrs/yr walking specimens to/from Lab • Spills are too high ~ 2/month • Unable to gain consensus on a workable tube system policy

  5. Our Problema • Transporting specimens alongside a pneumatic tube system is dumb! • Idea! Let’s use the tube system to transport • 8 functions + 3 months = 0 policies • Tip: The easy path is ALWAYS mined

  6. GE Workout features • Bust up the existing way • Jack Welch-driven (you will find a solution or we will find someone who can) • Event oriented. You don’t stop til’ it’s solved • Come prepared (available knowledge) to change • “System Solutions” prevails over departmental ones

  7. Osborn-Parnes Creative Problem Solving Process • Developed studying how geniuses think • Think two ways: Divergent and Convergent • Migrate from Objective Finding to Problem Finding to Solution Finding to Acceptance Finding • Creates Ideas/Thinking threefold • Forces consensus fast

  8. Team Leader a bulldog mentality • Qualities: Leader, Thinker, Supporter, Robocop, • Nothing less than SUCCESS will do • Prepares attendees for the event • Follows up on commitments • Funnel for all key information • Tough-hide, Tender-hearted

  9. da Plan, da Plan

  10. Team Leader: Call to Arms4 hours or BUST • Find a “Mr. Big” Jack Welch facsimile • Prepare a Shared Need • Invite the leaders impacted • Prepare the “Rules of Engagement” • Establish “Sensing” Sessions so they come aware of their accountability • Implied: If you don’t come with your best equipped, you let down the team

  11. Facilitator • Think on their feet, energy source • Supports and prompts the Team Leader (note: it is their show) • Thinks ahead so the dominoes fall just right • Asks great questions that lead to the right answers • Helps draw out the greatness in others • Positive spirit of a Chihuahua on steroids

  12. Sensing Sessionif they don’t know their role, it’s your fault • Imply this is not for the faint-hearted • Amp up the importance • Prepare a set of good questions for them to answer “Fact Finding” • Create a momentum for success • Put them in the position of representing their field. • Be prepared for horse trading

  13. Improvements anticipated: • Increased revenues from patient chargeable urine vaccutainer • Phlebotomy time freed up (6 FTEs) • Smoother workload in the lab: smaller, more frequent batches • Combine with implementation of blood product delivery

  14. Preparation, preparation • We consumed a month in preparing for a 4 hour event • Details planned, yet ready to change • Beat the Communication tom-toms • Practice paranoia, surface landmines • Prepare posters, binders, slides • Oh, Make it FUN

  15. The Workout Session • If Mr. Big comes in, Great • Stress they will be pushed hard, ideas will seem half-baked • Use the Post-it Brainstorming Process • Go with the process…or lose • Inertia is half the battle. Schedule follow-up meeting on commitments (2 weeks)

  16. da Process Objective Finding -- list significant challenges opportunities, then isolate the main ones Fact finding – what is known, and what has the greatest impact Problem Finding – list of problem statements, then identify the best wording of the central problem. Start statement with “how 2” Idea Finding – list of intriguing ideas, then isolation of the best Solution Finding – possible solutions from the ideas, then the selection of the best one(s) Acceptance Finding – the action steps needed for successful installation

  17. da Right Way

  18. da Wrong Way

  19. Refinement/Implementation • Usually takes 2 follow-up meetings Action Finding >>> Implementation • Team Leader and Facilitator see to it sub-team sessions are conducted • Expect minor solar flares • Team Leader ultimately responsible for output.

  20. Plans are Nothing, Planning is Everything Dwight Eisenhower

  21. Well, Was it a success ?!*Kinda, Sorta • All the units send specimens via the tube system • 1/3 of the units get Blood via the tube system. (working on the rest) • No spills in the tube system • The Workout has been replicated successfully five times with similar results. • We now term it a “Solution Session” • This started a “Systems Mindset”

  22. Any Questions Out There? It’s what you do now when you don’t have to do anything that takes you where you want to be when it is too late to do anything about it. modifed Robert Gary

More Related