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Change Management. Lecture 5 Diagnosis for change. Diagnostic tools. The image of the change manager impacts the types of tools that may be used.

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Change management l.jpg

Change Management

Lecture 5

Diagnosis for change


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Diagnostic tools

  • The image of the change manager impacts the types of tools that may be used.

  • The different images highlight the range of reasons why tools like these may be utilized – they illustrate the numerous ways change can be interpreted.


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Advantages of using diagnostic tools1

  • Simplifies a complex situation.

  • Identifies priorities for attention.

  • Highlights interconnectedness of various organizational properties (e.g., strategy and structure).

  • Provides a common “language” with which to discuss organizational characteristics.

  • Provides a guide to the sequence of actions to take in a change situation.

1 Source: Burke (2002)


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Grouping

  • Modeling Organizations

    • Six box, 7-S, Star model, congruence

    • Burke-Litwin, Four-frame, Diagnosis by image

  • Component Analysis

    • PESTEL, Scenario Analysis, Gap Analysis, Elements of Strategy, Strategic Inventory

    • Newsflash, cultural web, structural dilemmas, boundaryless orgs

  • Diagnosing Readiness

    • Readiness survey, support for change, reconfigurability

    • Stakeholder analysis, force-field analysis


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Model Selection

  • Questions

    • Which change styles tend to use each of your models?

    • What are the strengths of each model in your grouping (vis-à-vis each other and the overall purpose)? What are the limitations?

    • When could you see yourself using a particular model?

      • What change situations? When With whom?

      • Which model would you be most likely to use? Least likely to use? Why?

      • Give an example of how your favourite model could improve change effectiveness.


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Boeing Case Study (in groups)

  • Select one or more diagnostic models that you believe provide a framework that succinctly identifies the key factors at the center of the Boeing decision

    • Explain your choice of models

  • Explain the Boeing situation in the terms of your selected model(s)


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