Service Systems Management & Engineering (SSME) a perspective from a Practitioner. 21 April 2008 Brian Mell, Global Project Executive. Overview . Introduction Overview SSME the science SSME the art Examples Metrics, SLAs Client Satisfaction Dashboards Trending Corrective Action.
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21 April 2008
Brian Mell, Global Project Executive
Global Asset Management
Global On Site Support
Managed by COE Leaders
Global Field Implementations
Global Service Desk Operations
Geographical Understandings of Differences