CA Software Licensing & XOsoft Overview

1. CA Software Licensing& XOsoft Overview Susan Matesic Ingram Micro CA Business Development Manager

2. Today’s Agenda • Licensing Programs • Maintenance Guidelines • Partner Portal • CA XOsoft Solutions • Q&A

3. Licensing Programs • Open License Program (OLP) • Small to Large Size Organizations • Government License Program (GLP) • Government, Education & Non-Profit Institutions • Master License Program (MLP) • Larger Global Organizations • ALL of CA’s products and services are available through Licensing

4. OLP - Open License Program • No Minimum Point Purchase Requirement • 24 – 48 Hour Delivery • Immediate email Delivery • Customer receives: • License Certificate with Unique Certificate # • Single License Key for Multiple Installations • OLP Media Kit is NOT required on initial order • Includes Live Trial CD’s, Documentation • Pick, Pack and Ship by CA • On Reorders, Media Kit is Optional

5. GLP - Government License Program • No Minimum Point Purchase Requirement • Any Level of Government, Educational Institution or Non-Profit Organization • GLP Media Kit is Mandatory on Initial Order: • Includes Live Trial CD’s, Documentation • On Re-Orders, Media Kit is Optional • 24 – 48 Hour Delivery • Immediate email Delivery • Customer Receives: • License Certificate with Unique Certificate # • Single License Key for Multiple Installations • Media for Installation

6. MLP – Master License Program • MLP is a High-Volume Software License Program that offers Substantial Discounts on CA software • Minimum Purchase of 5,000 Points worth of Software and Services over a Two-Year Period • Initial Purchase of 2,000 Points is Required • At the end of the First Year, another 1,500 Points Purchase is necessary • At the end of the Second Year, another 1,500 Points Purchase is necessary • Therefore a Total of 5,000 points must be accrued over the Two Years of the Agreement.

7. Value vs. Enterprise Maintenance • Value • Sold w/Product or as a Renewal • 12x5 Technical Support • No-Charge Upgrades • ONLY WITH OLP SKUs • Enterprise • Sold w/Product or as a Renewal • 24x7 Priority Technical Support • No-Charge Upgrades • Unlimited Access to SupportConnect • Web based support infrastructure(self-help, downloads, immediate product updates…) • Available with OLP, GLP & MLP SKUs

8. Maintenance Guidelines… • Customers have 60 Days after the End of their Maintenance Term to Renew their Licenses • Co-Terming is available on a Case-by-Case Basis • Some products Require Maintenance • Most Commercial Products have the Option • Maintenance Renewal Portal will allow Partners to Manage a Profitable CA Book of Business

11. Commercial Resellers • Have Access to all CA Commercial Products • ARCserve, XOsoft, Threat Manager, SCM, HIPS, AV, Anti-Spyware, AllFusion • No Authorization is Required • Range from Independent Retailers to Largest VAR’s, Software Resellers and Integrators • No Training or Certification Requirements • Can Purchase from any Canadian Distributor

12. Returns… • Hate ‘em but they are a reality! • CA has become very strict on adhering to policy, so exceptions are no longer common • The Policy: • Within 15 Business Days of Certificate Date, no questions asked • Within 16 – 30 Business Days of Certificate Date, accepted with an offsetting PO of Equal or Greater Value • Beyond 30 days of Certificate Date, no returns will be accepted • License or LOD must be returned to CA within 30 days of RMA being issued • No partial returns will be accepted

13. What is a BARF/IQ? • IQ – Indirect Quote • Pricing is Based on the End-User Opportunity and CA must make that Pricing Available to any Reseller or Distributor that Requests it from CA • Used for Competitive Opportunities, One-Off’s, Co-Terms or any other Situations that are “Non-Standard” • Must have an Approval Number to be “Official” • IQ’s are sent to Susan Matesic @ Ingram • Always in U.S. Dollars

14. CA Sales Support • Pre-Sales Technical Support - Unlimited technical support, conference calls, network design and Web-demos to successfully sell CA technology with ease • Sales Support – Support with software configurations and pricing • Not for Resale Software - Free NFR’s for most commercial products for resellers. • Free Training - Web-casts and on-site Lunch-n-Learns for resellers and end-users. • The main number for general questions is: 1-800-TEAM-VAR

15. Training Resources