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Comprehensive Guide to Management Theories and Principles

Explore essential management theories and principles from the Certified Manager of Quality/Organizational Excellence Body of Knowledge, including scientific management, classical organizational theories, human relationships theories, situational leadership, and tools like MBTI and ABC. Understand the key processes of planning, organizing, directing, and controlling, and delve into interrelated core values and concepts. This comprehensive overview covers strategic versus operational management, Baldrige National Quality Program criteria, and the importance of interdependence in human resource, financial, risk, and knowledge management. Engage with foundational management skills and abilities to enhance your expertise and leadership potential.

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Comprehensive Guide to Management Theories and Principles

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  1. Management Principles The Certified Manager of Quality/ Organizational Excellence 3rd Edition Westcott , ed. Chapter 8 Management Skills and Abilities ETM 627 Fall 2014 Dr. Joan Burtner

  2. Overview • Basic management principles • Management theories • Management tools • Interdependence • Human resource management • Financial management • Risk management • Knowledge management Dr. Joan Burtner Associate Professor and Chair, Department of Industrial Engineering and Industrial Management

  3. Basic Management Principles • CMQ/OE BoK • Four processes • Planning • Organizing • Directing • Controlling • Strategic vs. operational • Baldrige National Quality Program (BNQP) • 2005 criteria • 11 interrelated core values and concepts • Compare to 7 categories for scoring applications Dr. Joan Burtner Associate Professor and Chair, Department of Industrial Engineering and Industrial Management

  4. Management Theories (1) • CMQ/OE BoK • Scientific management • Frederick Taylor (“one best way to perform a task so as to increase productivity” p.148) • Frank and Lillian Gilbreth (motion and time study) • Henry Gantt (Gantt chart – also proposed concept of providing incentives to employees based on output) • Classical organizational theories • Henri Fayol – 14 principles of management related to power and authority • Max Weber – bureaucracy / lines of authority • Mary Parker Follett - relationships • Human relationships theories • Hawthorne effect • Focus on workers • Behavioral theories • Maslow (hierarchy of needs) • Herzberg (satisfiers) • McGregor (Theory X and Theory Y) • Ouchi (Theory Z) Dr. Joan Burtner Associate Professor and Chair, Department of Industrial Engineering and Industrial Management

  5. Management Theories (2) • Learning theories - Kolb, Gardner • Behavior management • B.F. Skinner • Behavior modification • Operant conditioning • Situational leadership/management theories • Hersey and Blanchard • Systems thinking • Peter SengeThe Fifth Discipline • The Learning Organization • Complexity theory – • Interaction among the parts of a system • Managerial grid • Seven Habits – Stephen Covey • Tools – MBTIMBWA ABC etc. Dr. Joan Burtner Associate Professor and Chair, Department of Industrial Engineering and Industrial Management

  6. Overview Pages 158-212 • CMQ/OE BoKs • Interdependence • Human resource (HR) management • Financial management • Risk management • Knowledge management (KM) • Student presentations Dr. Joan Burtner Associate Professor and Chair, Department of Industrial Engineering and Industrial Management

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