Loading in 2 Seconds...
Loading in 2 Seconds...
A behind-the-scenes look at the suggestions enhancement process at Indiana University. About the presenters…
Anastasia S. Morrone, Associate Dean, Teaching and Learning IT, Office of the Vice President for IT and CIO, Indiana University and Associate Professor, School of Education, Indiana University Indianapolis
David A. Goodrum, Director, Teaching and Learning Technologies Centers (TLTC), Indiana University Bloomington
In this session, we will share lessons learned as we refined the suggestions enhancements process at Indiana University. We will provide an overview of the new process with an emphasis on how the functional requirements committee and the faculty priorities committee work closely together to set development priorities.
How does your institution handle user suggestions?
The Oncourse Priorities Committee (OPC) is primarily comprised of faculty members who are actively engaged in teaching with Oncourse. The committee considers proposals for improvements, new features and tools. These proposals are further defined in collaboration with the Functional Requirements Committee. The OPC determines the priorities for Oncourse development.
The Functional Requirements Committee (FRC) is comprised of academic, library and technology service providers as well as members of the development team who categorize and review suggestions. This committee initiates an iterative process with users, the Oncourse development team and the OPC to establish specific functional requirements for proposed improvements, new features and tools. At the conclusion of the committee's process, a report including development information and functional requirements is prepared for the OPC.
START: Suggestions, questions and comments entered by users
Support team responds immediately to support issues and bug reports
Faculty Priorities Committee rank orders priorities for upcoming development
FRC combines suggestions data, opt-out rationales, and other sources into a proposal to the Priorities Committee
Remaining entries compiled monthly, forwarded to Functional Requirements Committee (FRC)
FRC members analyze suggestions for trends & update summary reports
The FRC sends their report to the OPC one week prior to the retreat.
The retreat is an all day face-to-face meeting that takes place at the beginning of the fall and spring semesters.
At the retreat, the OPC discusses the FRC’s recommendations and votes on the development priorities for the December and May releases of Oncourse.
Spring 2007 Oncourse CL enhancements