a behind the scenes look at the suggestions enhancement process at indiana university n.
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A behind-the-scenes look at the suggestions enhancement process at Indiana University. About the presenters…

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A behind-the-scenes look at the suggestions enhancement process at Indiana University


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Presentation Transcript
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About the presenters…

Anastasia S. Morrone, Associate Dean, Teaching and Learning IT, Office of the Vice President for IT and CIO, Indiana University and Associate Professor, School of Education, Indiana University Indianapolis

David A. Goodrum, Director, Teaching and Learning Technologies Centers (TLTC), Indiana University Bloomington

about the session
About the session …

In this session, we will share lessons learned as we refined the suggestions enhancements process at Indiana University. We will provide an overview of the new process with an emphasis on how the functional requirements committee and the faculty priorities committee work closely together to set development priorities.

how about your organization
How about your organization …

How does your institution handle user suggestions?

Any volunteers…

what is the suggestions enhancement process at iu
What is the suggestions enhancement process at IU?

https://oncourse.iu.edu/access/content/user/ocadmin/developmentcl.htm

oncourse priorities committee
Oncourse Priorities Committee

The Oncourse Priorities Committee (OPC) is primarily comprised of faculty members who are actively engaged in teaching with Oncourse. The committee considers proposals for improvements, new features and tools. These proposals are further defined in collaboration with the Functional Requirements Committee. The OPC determines the priorities for Oncourse development.

https://oncourse.iu.edu/access/content/user/ocadmin/developmentcl.htm

functional requirements committee
Functional Requirements Committee

The Functional Requirements Committee (FRC) is comprised of academic, library and technology service providers as well as members of the development team who categorize and review suggestions. This committee initiates an iterative process with users, the Oncourse development team and the OPC to establish specific functional requirements for proposed improvements, new features and tools. At the conclusion of the committee's process, a report including development information and functional requirements is prepared for the OPC.

https://oncourse.iu.edu/access/content/user/ocadmin/developmentcl.htm#Pcomm

suggestions analysis process at iu
Suggestions analysis process at IU

START: Suggestions, questions and comments entered by users

Support team responds immediately to support issues and bug reports

Faculty Priorities Committee rank orders priorities for upcoming development

FRC combines suggestions data, opt-out rationales, and other sources into a proposal to the Priorities Committee

Remaining entries compiled monthly, forwarded to Functional Requirements Committee (FRC)

FRC members analyze suggestions for trends & update summary reports

refining our process
Refining our process

The FRC sends their report to the OPC one week prior to the retreat.

The retreat is an all day face-to-face meeting that takes place at the beginning of the fall and spring semesters.

At the retreat, the OPC discusses the FRC’s recommendations and votes on the development priorities for the December and May releases of Oncourse.

examples of tool development process
Examples of tool development process
  • Creating a new tool
  • Refining an existing tool
  • Collaborating with another institution on tool development
today s announcement @ iu
Today’s Announcement @ IU

Spring 2007 Oncourse CL enhancements

  • Starting January 1, significant enhancements in Oncourse CL:
  • Gradebook: commenting on grades.
  • Message Center: importing forums and topics; organizing forums; & group awareness
  • Roster: Students allowing themselves to be viewable, per site, to other students.
  • Sectioning: combining course sections into one site (i.e., create a combined roster).
  • Library Resources: now a default tool for course sites