Portals, Knowledge Management and Performance Support: Achieving Significant Outcomes. Gloria Gery Gery Associates Tolland, Massachusetts email@example.com (413) 258-4693. Portals are HOT!. Huge development activity occurring Quick way to organize resources
Need to be explicit in advance!
Gathering of resources and putting them "in one place" to access.
Grouping content, resources, tools, applications into meaningful categories.
Improvements in the way content is presented
Mapping goals, tasks, processes, content, data, tools and tasks to profiled user groups and individuals
Example: mapping knowledge to process or task so users can access filtered content while doing a given task. Integration combined with increasing task or process focus is among the most powerful results to achieve.
e.g. Learning Center accessible from Employee Resource; Index, Search, Code for populating pull-downs; )