Danish Smart Regulation Efforts Jakob Solmunde John Michelsen & Nicklas Krogstrup Danish Business Authority Danish M

1. Danish Smart Regulation EffortsJakob Solmunde John Michelsen & Nicklas KrogstrupDanish Business AuthorityDanish Ministry for Business and Growth

2. Agenda • New National Efforts • New efforts and their justification • EU Efforts • ”Council conclusions on a future smart regulation agenda with a strong end-user focus”: contents and next steps • End-user focus: examples

3. New National Efforts • New regulation (national and EU) • Additional impact assessment (over 10,000 hours) now also covers simplification measures • Otherwise unchanged • Existing regulation (national and EU) 1. The setting up of a business forum 2. Continuing to reduce administrative burdens 3. Simplification of EU regulation 4. Kick starting the efforts

4. New National Efforts • Business Forum for Simpler Rules: • Points out areas with high perceived burdens and proposes simplification measures • Ministries have to comply or explain • Reports on progress will be published at single access point • Continue to reduce administrative burdens • New target: less administrative burdens in 2015 than in 2011 • Only ex ante measurements and only over 10,000 hours • Business forum work contributes

5. New National Efforts • Simplification of EU regulation • EU-level simplifications have to be implemented and gold plating has to be justified in the impact assessment • Kick start • Proposing simplification measures in 2012 targeting both perceived and administrative burdens

6. The Thoughts Behind the New Efforts • Ambitious programme: make a real difference on the ground • Broadened focus: institutionalise a focus on perceived burdens • Bottom-up approach: centred around end-users • Better coordination and coherence: less ”silo” thinking • Simpler processes: more focused approach

7. New EU Efforts • Working towards an ambitious smart regulation agenda in EU • Contents of the Council Conclusions from 20 February 2012 • Agreement on a future agenda for smart regulation • Agreement on the framework/guiding principle • Agreement on how an end-user focus could look like in practice • Next Steps • Build on this agreement + implement/embed the end-user focus in the future smart regulation agenda • Apply/embed smart regulation and end-user focus in other policy areas

8. The ”What” and ”How” of an End-user Focus • What is an end-user focus? • Keeping in mind: a working culture/mindset • Involving: a working technique/method • Approaches on how to use the techniques • Explorative (iterative) vs. focused (reality checking) • End-user focused techniques include • Interview, focus groups, observation • Service trips, process mapping, service design • Digitalisation, business cases

9. The NACE (industry) Code Project • The problem • Too much time and too many errors • End-user focused techniques used • Anthropological observation and interviews • Digital solution prototype and iterative • end-user testing • The double business case • = Double end-user focus! • The solution • Communication in end-user language, • search functions, eliminating doubt

10. Info from businesses Output (8 ideas) Reducing Burdens in Consumer Regulation • The problem • Burdens and lack of knowledge of • compliance and perception • End-user focused techniques used • Anthropological observation and interviews • Focus on compliance and implementation • on the ground • Bottom-up generation of simplification • measures • The solution • Catalogue of simplification ideas + • concrete simplification proposals

11. Thank you! Questions or comments: Jakob Solmunde John Michelsen Email: jakmic@erst.dk Direct telephone: +45 3330 7569 Nicklas Krogstrup Email: nickro@erst.dk Direct telephone: +45 3330 7418