SAICP AGM 13 th June 2013. Annie Topping, CEO HWS. Outline. What is Healthwatch Our Operating Model How we can work together. What is Healthwatch? . The Journey to Healthwatch.
Annie Topping, CEO HWS
Replaced the Suffolk Local Involvement Network with additional responsibilities.
Here to get your voice heard where it matters; where decisions are made.
Helps local people get the best out services, improving them for today and shaping them for tomorrow.
Has the role to listen and the power to influence change within the health and social care system.
Right to a response from providers and commissioners within 20 working days.
We can enter and view premises where care is provided to people.
Take issues to the Health Scrutiny Committee. It must acknowledge our concerns and keep us informed of any action.
Voice of the public on the Suffolk Health and Wellbeing Board.
We have a duty to find out what C+YP think about services.
C+YP are not little adults – They have their own issues and concerns.
There will be a Young People’s Health Ambassador to act as the champion in HWS. The ambassador will:
Help deliver the Healthwatch agenda.
Make sure C+YP help Healthwatch decide on priorities.
Build a strong system for C+YP participation in SuffolkChildren and Young People
LINks collectively visited 2,500 services
I have a complaint to make about my treatment in hospital but I don’t know where to go.
I am worried about a relative; where can I find more information about dementia services?
Work with and provide support to local information providers and networks.
Ensure people of Suffolk have access to quality information and advice about health and care services.
Help people to understand and use the choices available.
Operating model is currently being developed.
Provide independent complaints advocacy support for health or care services.
Board of Directors
During January and February 2013, we ran an engagement exercise.
Over 200 responses were independently analysed.
We produced a response to what people said which says what we are planning to do.
You can download our response from www.healthwatchsuffolk.co.uk now.
Local hubs: Partnerships of local people, volunteers, community groups and Healthwatch staff that act as a focal point through which people can make their views heard.
The Steering Group: This group will oversee the operation of Healthwatch Suffolk and ensure successful delivery of its work programmes.
The Board of Directors: A group of people responsible for Healthwatch Suffolk’s strategic direction, governance and financial management.
Partnerships of local people, organisations, community groups and staff.
“Hub Hosts” -
Organisation with designated responsibility for coordinating the work of a hub and ensuring its success.
Funding to support their workHealthwatchIn your Community…
Healthwatch Suffolk is local voices influencing the design and delivery of local services. We are independent which means you can have confidence when sharing your views with us.
Some opportunities to be involved include:
Being a volunteer
Review commissioning guides
Enter and View
12&13 Norfolk House
Suffolk IP6 8RW
Telephone: 01449 703949