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Workplace Violence and Other Unsafe Conditions. By Dawn Kitz-Wekerle. What is Workplace Violence?. Violence at work occurs when a worker is made to feel unsafe or threatened, or is the target of violent acts. Violence includes harassment, verbal threats, abuse, assault and homicide.

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what is workplace violence
What is Workplace Violence?
  • Violence at work occurs when a worker is made to feel unsafe or threatened, or is the target of violent acts.
  • Violence includes harassment, verbal threats, abuse, assault and homicide.
  • Most violent acts against workers are done by strangers, clients or patients, and not by co-workers.
violence risk working at night or early in the morning
VIOLENCE RISK:Working at Night or Early in the Morning
  • Convenience Stores
  • Fast Food Restaurants
  • Late-Night Video / DVD Rental Stores
what to do working at night or early in the morning
WHAT TO DO:Working at Night or Early in the Morning
  • Be active and alert
  • Make sure outside lights are on and working
  • Run an “empty register”, just $5 bills and change
what to do exchanging money with the public
WHAT TO DO:EXCHANGING Money With The Public
  • Be friendly and briefly look directly at customers
  • Keep cash register fund to a minimum
  • Make sure work areas are clean, tidy, and well-lit
violence risk working with patients or clients who may be violent
VIOLENCE RISK:Working With Patients or Clients Who May Be Violent
  • Hospitals
  • Nursing Homes
  • Psychiatric Centers
what to do working with patients or clients who may be violent
What To Do:Working With Patients or Clients Who May Be Violent
  • Learn to recognize signs of potential violence:
    • Pacing
    • Restlessness
    • Clenched Fists
    • Loud Talking, Threatening
  • Get assistance
violence risk working alone
VIOLENCE RISK:Working Alone
  • Cashiers
  • Gas Station Attendants
  • Home Care Workers
  • Taxi Drivers
  • Sales People
  • Security Workers
what to do working alone
What To Do:Working Alone
  • Assess the hazards
  • Do not enter any situation where you feel unsafe
  • If attacked, scream — as loud and long as possible
  • If someone grabs your purse or other personal or store property, do notresist and do notchase the thief
general safety procedures
General Safety Procedures
  • Know & follow company safety policies/procedures BEFORE you begin work
  • ALWAYS report unsafe and violent incidents
  • Be alert and aware of your surroundings; report unusual activity
  • NEVER take unsafe matters into your own hands