Exploring Opportunities for Guiding Swedish Society into the Information Age

1. Literature & assignment DEL ht16 • Åke Walldius, aakew@csc.kth.se • Henrik Blomgren, henrik.blomgren@indek.kth.se • - your projects and our research at MID/KTH • - from the Course PM • - Eppler & Platts 2009 • - Walldius & Lantz 2013 • - the assignment

2. Economists and computer professionals unite! And you will find an ocean of opportunities for guiding the Swedish society into the Information Society!” (Bergwall et al., 1993) ”... with each dollar a firm spends in enterprise resource planning software (ERP), like SAP's R/3 system, it typically spends $3-4 on consultants who implement the new system. Even bigger costs are incurred in employee retraining and management time spent redesigning business processes.” (Brynjolfsson and Hitt, 1998)

3. From the cource plan • Learning outcomes • The course intends to give the students professional skills that are needed to solve computer scientific problems that are so compound and complex that they for their solution require knowledge both within computer science and within industrial economics. • that you can use your project results in your portofolio.

4. DEL extends KID (6 hp) with management perspective • Method phase • (this) lecture on literature & assignment • guest lecture & seminar • individual report and presentation of assignment • Project phase • DEL contribution presented at joint updates 1-3 • plus three DEL in depth updates (marketing of your projects) • Litteratur • Kotter (1995) Leading Change - Why Transformation Efforts Fail (10 s) • Eppler & Platts (2009) Visual strategizing – The Systematic Use of Visualization in the Strategic-Planning Process (29 s) • Walldius & Lantz (2013) Exploring the use of design pattern maps for aligning new technical support to new clinical team meeting routines (11 s)

5. Schedule DEL – in addition to KID 9 sep DEL lecture & Assignment DEL 10-12 VIC 15 sep Joint assignment 1 presentation & Kotter seminar 13-16 E3/D41 22 sep Guest lecture in DEL & project owners 13-17 VIC 29 sep Assignment presentations in KID and DEL 13-17 VIC 6 okt Joint project status update 1 + DEL update 1 (15-17) 13-17 VIC 3 nov Joint projects status update 2 13-17 VIC 8 nov DEL update 2 8-10 VIC 17 nov Joint project status update 3 13-15 VIC 22 nov DEL update 3 8-10 VIC

6. Cross disciplinary projects – KID & DEL Same project challenge with complementary perspectivies Different backgrounds, both informal and formal Make the different competences visable Your specialties in the ”DEL-field” (in Swedish allowed)? project management marketing supply chain management ERP (affärssystem) branding lageroptimering change management customer relations manufacturing optimisation demand chain management entrepreneurship (digital) product development IT-strategies

7. Data capture participatory observation motion analysis (photography, video) contextual inquiry/interview questionnairs focus groups design workshops* (re-use, also below) personas* design sketches prototypes* Modeling and communicating the overall design design reviews Customer journey maps design pattern maps Service design blueprints strategy maps SWOT analysis business models market surveys Technology Readiness Level estimates risk analysis HCI methods for data capture and modeling

8. Kotter, Leading Change - Why Transformation Efforts Fail, 1995

9. Eppler & Platts, Visual stratagizing, 2009

10. Eppler & Platts, Visual stratagizing, 2009

11. Gastro Centre, Huddinge University Hospital

12. Huddinge University Hospital - strategy map Take Care (Olve 2009, discussed in Walldius & Lantz 2011, Exploring the use of design pattern maps) Owners Patients Process Development Less lost time No waiting for journals New software

13. Huddinge University Hospital - strategy map Take Care (Olve 2009, discussed in Walldius & Lantz 2011, Exploring the use of design pattern maps) Health in society Owners Patients Process Development Patient satisfaction Health effects Quicker responses Less lost time No waiting for journals New software

14. Huddinge University Hospital - strategy map Take Care (Olve 2009, discussed in Walldius & Lantz 2011, Exploring the use of design pattern maps) Lower health costs Owners Patients Process Development Better use of capacity Better decisions Better research Better use of colleagues’ notes New work routines

15. Huddinge University Hospital - strategy map Take Care (Olve 2009, discussed in Walldius & Lantz 2011, Exploring the use of design pattern maps) Health in society Lower health costs Owners Patients Process Development Patient satisfaction Better use of capacity Health effects Quicker responses Less lost time Better decisions Better research No waiting for journals Better use of colleagues’ notes New work routines New software

16. Values - Effects - Work & Software patterns - example unit specified (Walldius & Lantz 2011) Owners Patients Process effects New work patterns New software patterns Citizen health Patient health decision quality multi-disciplinary participation link to scientific evidence Link to scientific evidence Annotate across professional borders Use shared annotation Target June 2011: 20% more scientific references in patient journals than in 2010 shared annotation devices

18. http://eduscapes.com/marketing/images/2-service-blueprint-detail.jpghttp://eduscapes.com/marketing/images/2-service-blueprint-detail.jpg

23. Assignment – use the DEL-literature in the domain analysis Individual assignment, email to aakew@kth.se at latest 27/9 at 12 (lunch) & present it on 29/9 • The joint KID-DEL project pre-study: • The domain – CS and economic specificities • Stakeholders – direct and indirect • Organisational structures – domain specifics • Incentives and drivers – - “ - • Restrictions and limitations – - “ - • The individual DEL assignment – three pages about applying the three DEL-text in the project pre-study • 1 page about how you would like to useeach of the texts in the project work • summarize in 2 to 5 lines (bottom of each page) your ideas and arguments • include your favourite qoute(s) from each text • email aakew@kth.se your texts at the latest Tuesday 27 September at lunch time