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Redesigning Sughrue Training: Enhancing Onboarding and Performance Support

The New Learning Council is dedicated to improving training methodologies and tools across the organization. With a focus on effective onboarding and performance support, we aim to enhance the learner's journey through structured learning tracks tailored to different positions. Our collaborative efforts will involve developing various resources, including videos, podcasts, and wikis, to ensure consistency and quality in our training programs. By engaging leaders and addressing current challenges, we can ensure a community-driven approach that quantifies learning outcomes and fosters a culture of continuous improvement.

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Redesigning Sughrue Training: Enhancing Onboarding and Performance Support

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  1. NEW LEARNING COUNCIL Redesign of Sughrue Training

  2. THE NEW LEARNING COUNCIL • We have the same GOAL • IT Training • SMT • Michelle White (TMK) • HR/Recruiting • Directors

  3. LEARNING COUNCIL PURPOSE • Collaboration on learning methods/tools • Communication among Council • Communication to our users • Development and deployment of support tools • Engage other leaders in the Firm • Consistency on all

  4. AREAS OF IMPROVEMENT • Onboarding (new hire program) • Performance Support • Quick reference guide • Videos/Podcasting • Wikis/Blogs • Simulations • Manga • M-Learning • (new delivery method for the new learner)

  5. ONBOARDING • Creation of a 90 day learning track • Different learning tracks for different positions (i.e., secretary/attorney) • Give responsibility to learner • Linked with employee 30/60/90 review process • Allows us to QUANTIFY who knows what

  6. NEW LEARNING TRACK(5 phases) • Sports Analogy • Recruit • Rookie • Team Player • All Star • MVP

  7. ONBOARDING EXECUTION • Creation of learning tracks for each job function (Jen and Shelton) • Fill in tasks for each phase of learning track • Inform Department heads of changes • Ask the staff: Onboarding Wiki • Detailed analysis of current training

  8. WHAT ARE THE CURRENT PROBLEMS? • Onboarding Scheduling • Disorganization • No way to QUANTIFY what our users know • Dependent Learners • Lack of community feeling • Attrition • [Add your issue here!!]

  9. PERFORMANCE SUPPORT • Start organizing our “below the line” stuff • First – organize current materials • Second – produce more materials where there are gaps (enlist help of senior staff) • For each – ask yourself • Text, Audio, Podcast, Video, Wiki, Blog, etc.

  10. SUMMARY • Forming of a Learning Council • Revamp Onboarding process • Strengthen our Performance Support structure • Explore new ways to deliver learning

  11. FIVE MOMENTS OF NEED • When Learning for the First Time • When Wanting to Learn More • When Trying to Remember/ Apply • When Things Change • When Something Goes Wrong

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