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Title Goes Here. www.vicon-security.com. This information is confidential and is not to be provided to any third party without Vicon Industries Inc. prior written consent . . Value-Added Services that Benefit Both the Integrator and End-User. Professional Services Overview.
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Title Goes Here www.vicon-security.com This information is confidential and is not to be provided to any third party without Vicon Industries Inc. prior written consent.
What is Factory Pre-Configuration? Provide as much out-of-box functionality as possible Full list of services by product described online.
Box and Product Labeling • Configuration data • Product location • Labels appear bothon boxes and products
Ordering Process • IP addressing scheme for all network based components • Redundant naming scheme (Unit Name & Device Name) for all cameras • System names for all NVR / DVR / Workstation / VMDC / etc. • Stream settings for all cameras • Camera to NVR assignment
NOT Available • Advanced macro programming (Send Alarm, Remote Macros, etc.) • Scene-specific camera settings (focusing, VMD sensitivity, iris settings, etc.) • VMDC display macros • Note that assistance with advanced programming is available via Field Engineering Services
FAQs • Is there a generic configuration sheet I can give to my customers? • Why do I have to include a Vicon Nucleus? • What is the difference between Unit Name and Device Name? • How long until my order ships? • Are partial shipments possible?
Helpful Hints For Faster Order Processing • Include the name, email, and phone number of a technical contact on the sales order • Include the project name • Inform customer of informational requirements at the time of sale. Informational flyer will be available soon • Remind the customer that we require a 2 week lead time from the time the configuration worksheets are completed and submitted
Available Resources Available Resources • Professional Services Website: http://www.vicon-security.com/support-professional-services.htm • Product Brochure (available on website) • Project Workbook (coming soon) • Information requirements flyer (coming soon)
. Title Goes Here www.vicon-security.com Thank you for attending This information is confidential and is not to be provided to any third party without Vicon Industries Inc. prior written consent.