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Comprehensive Overview of Vicon's Value-Added Professional Services

Discover Vicon's value-added services designed for integrators and end-users alike. This overview covers factory pre-configuration, including out-of-box functionality, comprehensive ordering processes, and detailed service offerings for IP cameras and network components. Learn about essential configurations such as IP addressing, redundancy schemes, and camera assignments, alongside resources for field services, training, and FAQs for enhanced order processing. Vicon is committed to providing the necessary tools and services to ensure successful installations and customer satisfaction.

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Comprehensive Overview of Vicon's Value-Added Professional Services

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  1. Title Goes Here www.vicon-security.com This information is confidential and is not to be provided to any third party without Vicon Industries Inc. prior written consent.

  2. Value-Added Services that Benefit Both the Integrator and End-User

  3. Professional Services Overview

  4. What is Factory Pre-Configuration? Provide as much out-of-box functionality as possible Full list of services by product described online.

  5. IP Cameras Getting Pre-Configured

  6. Box and Product Labeling • Configuration data • Product location • Labels appear bothon boxes and products

  7. Ordering Process

  8. Ordering Process

  9. Ordering Process

  10. Ordering Process • IP addressing scheme for all network based components • Redundant naming scheme (Unit Name & Device Name) for all cameras • System names for all NVR / DVR / Workstation / VMDC / etc. • Stream settings for all cameras • Camera to NVR assignment

  11. Ordering Process

  12. Ordering Process

  13. Ordering Process

  14. Products are Delivered Pre-Licensed.

  15. NOT Available • Advanced macro programming (Send Alarm, Remote Macros, etc.) • Scene-specific camera settings (focusing, VMD sensitivity, iris settings, etc.) • VMDC display macros • Note that assistance with advanced programming is available via Field Engineering Services

  16. Software, Documentation and Resource CDs

  17. What are Field Services?

  18. What is Vicon Classroom and Certified Dealer Training?

  19. FAQs • Is there a generic configuration sheet I can give to my customers? • Why do I have to include a Vicon Nucleus? • What is the difference between Unit Name and Device Name? • How long until my order ships? • Are partial shipments possible?

  20. Helpful Hints For Faster Order Processing • Include the name, email, and phone number of a technical contact on the sales order • Include the project name • Inform customer of informational requirements at the time of sale. Informational flyer will be available soon • Remind the customer that we require a 2 week lead time from the time the configuration worksheets are completed and submitted

  21. Available Resources Available Resources • Professional Services Website: http://www.vicon-security.com/support-professional-services.htm • Product Brochure (available on website) • Project Workbook (coming soon) • Information requirements flyer (coming soon)

  22. . Title Goes Here www.vicon-security.com Thank you for attending This information is confidential and is not to be provided to any third party without Vicon Industries Inc. prior written consent.

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