World Quality Report 2012-13 Testing for the Future. Presentation to NOSQAA November 15, 2012. Company Overview. Sogeti Testing Practice Overview. Introductions. Dan Hannigan is a Senior Vice President with Sogeti USA LLC. Sogeti is a wholly owned subsidiary of Capgemini SA.
Presentation to NOSQAANovember 15, 2012
Dan Hannigan is a Senior Vice President with Sogeti USA LLC.
Sogeti is a wholly owned subsidiary of Capgemini SA.
Dan has been with Sogeti for 24 years, during this time he has held several positions including: Director of Consulting Services specializing in package implementations, Manager of Systems Professionals, Project Manager, National Practice Manager for Seibel Implementations,
Account Executive (sales), Geographic Vice President for the Akron/Cleveland offices and is
currently the North American Practice Manager for the Sogeti Quality Assurance and Testing Practice (Managed Testing Practice). His current responsibilities include supporting Sogeti Geographic units in the sales and delivery of QA/Testing solutions, development of solutions within the practice and
Global responsibility to the Sogeti Global team for Strategic development. Dan also sits on the Global Innovation Board which is responsible for evaluation of potential Innovations for inclusion in the Sogeti QA/Testing Solutions. Prior to joining Sogeti Dan was the CIO for the Conna Corporation Convenience Stores chain a division of Dairy Mart Convenience Stores.
Interviews by Sector
Interviews by Job Title
6 x 2 page sector analysis
9 x 2 page country analysis,top trends
10,000+ (119), 5,000-9,999 (99), 1,000-4999 (78)
Majority of organizations expect testing budgets to rise between now and 2015.
same level of investment in quality is maintained: show importance of QA .
My investment going forward will [focus on] bringing my internal teams up to standard, increasing the level of automation used, and developing greater efficiencies throughout. Although our testing budget is not separate from the wider IT budget, the level of monitoring and performance measuring has increased – we need to justify our costs.
– An automotive business, Brazil
Areas of Greatest Increase in Spend
Why? Move to newer application lifecycle platforms and software-on-demand models
rise of 48% compared to the previous year despite budget cuts.
Organizations are turning to COEs to consolidate their QA operations in response to market pressures, technology demands, and emerging models of testing delivery.
A TCOE is something I’m building here; it represents a significant change in our approach but one that I personally believe to be vital to our business since I’ve come from an organization with an operating testing center. We know that it can reduce costs and overall time of testing practices, and given the competitive nature of the market we operate in, it’s critical to get speed and costs down while getting quality up. We believe a TCOE can do this.
Expected Benefits from Implementing a Testing Center of Excellence
Shift to mobile devices: more than 5 billion mobile devices in the world for only 2 billion computers
Quote: “More and more of our business is done online [in general] so it’s something [mobile app] we need to get hold of and understand quickly”
A retail business, UK
Real need of mobile testing which is not yet fulfilled....why?
a very changing market which requires adaptability from testing organizations
Quote on page 28
Retail Business UK
increasing investments are expected over the coming year
The cloud has become a significant priority for our organizational direction in the Information Technology Department. With regards to testing, it’s opening up a way of turning on and off a stream of new skills and abilities, that is both fast and cost-effective.
– A financial services business, The Netherlands
We experience peaks and troughs in our testing program, so TaaS provides a certain degree of flexibility. While some Applications may be run of the mill, some may have more ad hoc requirements. TaaS allows us to meet unique or temporary needs without the burden of great cost or adding to project time.
– A retail business, Denmark
In the UK the Cloud has more than gathered pace: Only 11% don’t plan to use the Cloud.
Organizations are rapidly turning to the Cloud for cost savings, flexibility, agility better resource and time management.
59%: qualify their internal QA teams as on “average”
Only 4-5% are confident that their resources (internal and external) are best in class
Need confidence in the quality of QA resources
In developed countries, QA is becoming a recognized and dedicated profession
desire to increase QA skills
Outsourced testing will always be an important option, but how we source those testers does tend to depend on project or cost, rather than any specific predefined rules. We used to use India-based suppliers a lot more than we do today, but the cost benefits were not balanced by our internal client satisfaction feedback.
– A financial services business, Australia
I’d love to be able to professionalize our testing function – give people a career and the pay to match and they’ll stick with you. But the reality is quite the opposite. Testing is seen as a ‘necessary evil’ in many organizations. This means Organizations never give [testers] the proper attention [they] deserve and we end up buying external experts who may have the skills, but not necessarily the intimate knowledge of our business.
– A retail business, Denmark
IT budget has remained largely static this year (for 51% of respondents)
This sector will lead the way of innovation, what is reflected in its approach of QA