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For-Hire Driver Training . Charles Johnson President Total Contract Solutions, Inc. Regulatory, Training and Contracting Consultants 888.827.8271 www.totalcontractsolutions.com. Regulatory Alternatives for For-Hire Training and Testing. 1. Hands-Off Approach / Problems

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For hire driver training l.jpg

For-Hire Driver Training

Charles Johnson

President

Total Contract Solutions, Inc.

Regulatory, Training and Contracting Consultants

888.827.8271

www.totalcontractsolutions.com


Regulatory alternatives for for hire training and testing l.jpg
Regulatory Alternatives forFor-Hire Training and Testing

1. Hands-Off Approach / Problems

  • Problems with independent contractor

  • Problems in medallion markets

  • Problems with smaller companies and open entry markets

  • Increased complexity / specialization of training

  • Need to involve stake-holders (Police, Hotel Motel, etc.)

  • Consistency

  • Specialty jurisdictions (e.g., Airports)

  • Driver Security


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Alternatives to hands-off

  • More detailed regulations but still rely on companies or associations to provide

  • Company proposes, such as in franchise or permit award via RFPs

  • Require training programs be approved

  • Regulatory authority provides training

  • Regulatory authority outsources


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Considerations

  • Current state

  • Industry structure

  • Training of existing drivers?

  • For-Modes to be included

    taxicabs, limousines / sedan services, special needs transportation vehicles, contract vehicles, touring companies (vehicle / walking), pedicabs, horse-drawn carriages . . .

  • Modules to be included

  • Stakeholders to be included

    government, regulators, police, drivers, companies, visitors and convention bureaus, hotel / motel groups, disabled groups, transit, general customer . . .


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Case Study: Charlotte, NC

  • Fragmented / Nearly Open Entry Market

  • Large Scale Problems with Service

  • Driver Qualifications

  • Large Number of Existing Drivers

  • High Rates of Driver Ordinance Violations Due to Ignorance of Requirements

  • New Ordinance Requirements and Ongoing Changes

  • Robbery and Murder of Drivers

  • High Turnover


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RFP Process

  • Ordinance to Attend Approved Training Program

  • Modules and Length Decisions

  • RFP for Training Program Design and Delivery

  • Involvement of Community College

  • Proposals Received

  • Contract Executed with One Firm, One-Year with Year Option

  • Minimum / Maximum Class Size Issues

    • (Especially with driver security, disabled training, etc.)


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Modules

  • Vehicle for Hire Ordinance

  • Airport Procedures

  • Map Reading and Routing, Navigational Tools

  • Knowing and Appreciating the Area

  • Customer Service Skills

  • Assisting Customers With Disabilities

  • Safe and Defensive Driving / Vehicle Inspection

  • Business Management

  • Driver Security and Crime / Public Safety

  • Review, Course Evaluation and Testing


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Other Potential Modules

  • English as a Second Language

  • Additional Driving Safety

  • Anti-Terrorism

  • Vehicle Specific Training

  • More Advanced Disability Assistance

  • Limousine / Chauffer Training

  • First Aid


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More on Considerations

  • Testing and test cut-offs

  • Driver acceptance / legitimacy

  • Control

  • Mixing Modes / Module Methods

  • Company Specific Training and Additional Training Availability Made Explicit

  • Delivery Approaches / Professionalism / Instructors

  • Stakeholders

  • Evaluation

  • Continuous Updating


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Driver Security Module Excerpts

© Total Contract Solutions, Inc.

www.totalcontractsolutions.com

888.827.8271


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Overview

  • Crime prevention examples

  • Single most important safety feature?

  • Taxicab drivers 60 more times likely

    • Murdered

    • Assaulted

  • Attractions

    • Alone

    • Carrying cash

    • All areas, day and night


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Recognizing “problem” fares

  • Most prevalent profile

    • Young males

    • Untraceable pickup address

    • Vague destination

  • Standing in the shadows?

  • How are they dressed?

  • Known gang “colors”?


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30-40 Street Gangs

  • Kings

    • Colors

      • bandana (do rags)

      • Run with the Queens (female gang)

        • Same colors

  • Crips

    • Colors

  • Bloods

    • Colors

  • Ages

  • Locations


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Local Gangs

  • MS-13

  • SUR-13

  • Los Homies

  • 42nd Street Little Criminals (42LC)

  • Destroy Everything In-Sight (DEI)


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Street Gang Identifiers

  • Matching items

    • Caps, bandanas, shoe laces

    • Belts . . .

    • Hats, jewelry, clothes all left or right

    • Specific sports logo apparel

    • Shirts & pants

      • Also popular with non gang bangers

  • Often “tag” their turf


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Setting the Stage

  • Planning ahead

  • Minimum change stickers

  • Don’t display . . .

  • Theatrical manifest

  • Having a good day?

  • Nice watch!


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Evaluation

  • Scan the area

  • Loitering

  • Make eye contact

  • Up to no good?

  • Got a feeling?


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Escalating Duress Codes

  • Convey seriousness of the situation

  • Lower level – prevention

  • Higher level – help

  • If responding

    • Be visible

    • Stay out of it

    • Report in


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Developing Duress Codes

  • Dispatcher first like of defense

  • Need detailed procedure

  • Know your part

  • Help available

  • Practice (drivers and dispatchers)


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Dealing with a problem

  • Calling the dispatcher

    • Importance of Duress Codes / Procedures

  • Stop the car

  • Give it up

  • Look for an opening to escape

  • Avoid remote destinations

  • Vehicle maneuvers


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Cabs on Patrol

  • Report Crimes in Progress

  • Report suspicious situations

  • Report traffic collisions

  • Locate sponsors

  • Post stickers

  • Participate


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Security Cameras

  • Digital, no film

  • Continuous loop

  • Only downloaded at driver’s request

  • Several available

  • Photos encrypted

  • Download software to PD only

  • Cost / Where


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Global Positioning Systems (GPS)

  • Locates vehicle via satellite triangulation

  • Several systems available

  • Dispatch Systems

    • DDS

    • Others

  • Automatic Vehicle Location (AVL)

    • Onstar


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Safety shields

  • Discourages assault from rear seat – not around window

  • Reduces communication w/customer

  • Increases likelihood of rider injury

  • Mandated in several cities

  • Several Manufacturers

    • Taxicabpartitions.com


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Dangerous Questions

  • Having a good day?

  • Got change for a fifty?

  • Ever been robbed?

  • Develop stock answers

  • Plan ahead

  • Don’t let your guard down


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How, why and where to keep your money

  • Don’t keep large amounts of cash

  • Make night deposits/ATM deposits

  • Never expose your money

  • Keep large bills separate

  • Don’t carry credit/debit cards unless used

  • Carry only ID necessary


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Unease

  • Trust your instincts

  • Listen to your subconscious

  • Try to determine source of unease

  • Use low level duress codes

  • Stay alert


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The value of eye contact

  • Pay attention to customers

  • Read body language

  • Do they avoid eye contact?


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The perils of crack & crack runs

  • Usually round trips

  • Destination suspicious area

  • Wait around the corner

  • Hey, there’s my brother

  • What crack has done for the industry

    • Cheap, Short Lasting, Addictive


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What OSHA Recommends

  • GPS for all vehicles

  • Caller ID on all calls

  • Cameras or shields

  • Protocol with police

  • Safety training for drivers

  • Silent alarms

  • Use of credit/debit cards


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N.C. Concealed Weapon Law

  • Must obtain a permit

  • Only where allowed

  • Must display the permit and proper ID

  • List of unauthorized carry sites

  • Contact local Sheriff

  • Reciprocity


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Handguns In Vehicles

  • Must have a permit

  • May carry if not concealed

  • No convicted felons

  • Unlawful

    • Glove compartment

    • Under seat

    • In console


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What can be considered a “weapon”?

  • Device designed to inflict serious injury

  • Knife over 3 ½ inches

  • Firearm

  • Explosives

  • Tire tool

  • Article not normally found in car


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