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eACCR Project - Training

eACCR Project - Training. Arthur Gidis Assistant Director, Aged Care eConnect Department of Health and Ageing August 2007. eACCR – Key Barriers. Preliminary findings from the IT Readiness in Aged Care Survey indicated a number of key barriers to the adoption of eBusiness initiatives:

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eACCR Project - Training

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  1. eACCR Project - Training Arthur Gidis Assistant Director, Aged Care eConnectDepartment of Health and Ageing August 2007

  2. eACCR – Key Barriers Preliminary findings from the IT Readiness in Aged Care Survey indicated a number of key barriers to the adoption of eBusiness initiatives: • Communication and Change Management; • Leadership and Guidance; and • Training and Support.

  3. eACCR – Training and Support How do we overcome these barriers? • Effective training and support is crucial in helping to overcome other key barriers and facilitating the smooth transition from current paper based ACCR processes to eACCR processes.

  4. eACCR – Leadership and Guidance You are the nominated the eACCR Champion for your team! • You, as the nominated ACAT representative, will play a leadership role within your respective teams in relation to eACCR training and change management. • You will be provided with full support before, during and after the demonstration phase.

  5. eACCR – Training Approach What are the training and support activities planned for the eACCR project? • An eACCR workshop to set help set context and landscape; • The development and provision of eACCR system user manuals and guideline based training materials; • The delivery of eACCR system training by the EUs; • The delivery of training in new eACCR guidelines by the Department (inc. STOs) and ACAP Officials; and • The delivery of training in the Medicare Australia Online System and PKI by Medicare Australia.

  6. eACCR – Training Delivery? How do you wish for the training to be delivered? • Dedicated day for on-site system training and dedicated day for guideline training? • Concurrent system and guideline based on-site training sessions? • Regional sessions? • Other thoughts?

  7. eACCR – Training and Support What happens during the 12 week demonstration phase? • Any problems? Contact your EU in the first instance! • EUs to provide ACE eACCR system support. • Medicare Australia to provide Medicare Australia Online System and PKI support. • The Department (Assessment Section - Central Office) to provide program support. • Issues register to be maintained by the Department. • Regular contact via teleconferences.

  8. eACCR – Ongoing Training and Support What happens after the 12 week demonstration phase? • Participating ACATs will continue with the eACCR. • Ongoing support with the use of eACCR and the roll-out of the new processes and technology. • The eACCR evaluation will not only determine whether the eACCR is expanded across systems, jurisdictions and teams, but will also highlight possible improvements in eACCR training, support, processes and procedures.

  9. Further Information Email: AgedCare.eConnect@health.gov.au or me at Arthur.Gidis@health.gov.au

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