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DLanguage STUDIO We Promise,We Deliver

At DLanguage Studio, we specialize in developing English communication skills tailored for various contexts, including hospitality and general education. Our comprehensive programs are designed for primary and secondary students and cover essential topics from welcoming guests to handling customer concerns. With a focus on grammar, vocabulary, and presentation skills, participants engage in hands-on learning through group presentations and assessments. Join us to sharpen your English proficiency and gain confidence in communication.

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DLanguage STUDIO We Promise,We Deliver

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  1. DLanguage STUDIO We Promise,We Deliver

  2. About Us • DLanguage STUDIOwww.dlanguagestudio.com • Foreign Language Programs • (English, Malay French, Mandarin) • English Communication • Primary 1-2, 3-4, 5-6 • Secondary Stage 1, Stage 2 • Hospitality English Communication • Hospitality Skill Courses • Customer Service Excellence • Food and Beverage Service • Front Office Service • Housekeeping Service

  3. Hospitality English Communication Facilitator : DjRay

  4. Objective • To develop English Communication Skills in : • Delivering Speech • Providing Explanation • Delivering Presentation • To enhance English Knowledge on Grammar and Vocabulary use in conversation • To develop Communication Skill

  5. Course Outline (1) • Presentation – 70% • Participants will be given topics to present in group • Participants will be evaluated individually • Grammar Exercise – 30% • Participants will be given grammar, listening and writing exercises and assessments

  6. Modules • Week 1 : Welcoming Guests • Week 2 : Front Desk Communication • Week 3 : Restaurant Communication • Week 4 : Housekeeping Communication • Week 5 : Answering Calls • Week 6 : Providing Hotel Information and Services • Week 7 : Recommending Places of Interest • Week 8 : Handling Customer Concerns • Week 9 : Communication in Present, Past & Future 1 • Week 10 : Communication in Present, Past & Future 2 • Week 11 : Presentation & Assessment • Week 12 : Discussion - Hospitality Glossary Terms

  7. DLS English Syllabus • Chapter 1 : Introduction • Chapter 2 : Present Action Sentences • Chapter 3 : Present Action Questions • Chapter 4 : Past Action Sentences • Chapter 5 : Past Action Questions • Chapter 6 : Future Action Sentences • Chapter 7 : Future Action Questions • Chapter 8 : Passive Voice - Present (Q & A) • Chapter 9 : Passive Voice - Past (Q & A) • Chapter 10 : Passive Voice - Future (Q & A) • Chapter 11 : Essay Writing • Glossary Terms - Verbs, Fundamentals of English

  8. Assessment • Competency = 75% achievement • Your Presentation will be assessed as follows • Comprehension • Planning • Involvement • Time Management • Attitude • Knowledge • Grammar • Pronunciation • Ability to Answer Questions • Originality / Style • Quality of Work

  9. Introduction • Fundamental of English • Can you identify what are the 5 major group of WORDS in English?

  10. 5 Major Group of WORDS Singular / Plural • Noun • Common noun • Proper noun • Pronoun • Abstract Noun • Collective Noun • Verb • Simple • Continuous • Perfect • Adjective – explains nature of noun • Adverb – explains nature of action • Preposition - explains position of nouns Present, Past, Future Active Passive

  11. Structure of a Sentence The RULE of a sentence : • When we speak or write, each sentence should be based on the following structure Eg : I study in Langkawi • SUBJECT must always match with the VERB(Singular or Plural) • VERB must always match with Time, which determines PRESENT, PAST or FUTURE What is SUBJECT ? • Subject is either a Noun or Pronoun • Subject Noun Singular Alex • Subject Pronoun Singular He • Subject Pronoun Plural They, You, We Subject Verb Object

  12. Pictorial Exercise • Pictorial Group Presentation • Select a Group Leader • Discuss what to be presented • Plan your presentation in such a way that each member has an area of interest • Use flipchart and other necessary materials • Answer questions from other groups • You will be assessed as a group

  13. Beach Activities

  14. Kilim River

  15. Jetty Point

  16. Night Market

  17. Cable Car

  18. Airport

  19. Batik

  20. Market / Night Market

  21. End

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