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Sharing Session: Business Contingency Plan (BCP) Big Flood Disaster Jakarta, 2-6 February 2007. 5 - 6 July, 2007 Kuala Lumpur, Mandarin Hotel. Introduction.
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Sharing Session: Business Contingency Plan (BCP) Big Flood Disaster Jakarta, 2-6 February 2007 5 - 6 July, 2007 Kuala Lumpur, Mandarin Hotel
Introduction Indonesian Central Securities Depository (or KSEI - Indonesian term) was established on December 23, 1997 in accordance with Law no. 8, 1995 concerning Capital Market. On July 17, 2000, KSEI had succeeded to implement scripless trading with their system named C-BEST (Central Book-entry and Settlement System). In August 2001, KSEI also succeeded to implement the Disaster Recovery Centre, in accordance with Bapepam rule no. II.C.6. KSEI systems are connected by database synchronization and replication with the securities central clearing house system (or KPEI - Indonesian term). In August 2006, KSEI systems were connected to central bank for Government Securities Settlement System and RTGS
Main System C-BEST : Central Book Entry and Settlement System Supporting System ORCHiD - Online Research and Centralized Historical Data E-Mon - Electronic Mutual Fund MonitoringSystem BI-S4/RTGS – Electronic system for settlement government bonds with central bank Emiten online – Electronic system for Registrar & Issuer to know their daily securities holders’ Intranet – Daily supporting operational system, such as reporting and accounts administration. KSEI’s SYSTEM
BCP Regulation BAPEPAM rule no. III.C.6 : Internal Controls & Administrative Procedures of The Central Securities Depository Point 19 The Central Securities Depository must have a primary computer and a back-up computer that are at different locations, that enables the back-up computer to continue processing data within 2 (two) hours, from the time of a breakdown of the primary computer. Point 20 The Central Securities Depository must keep duplicates of electronic data regarding Securities Accounts in a separate place that is secure and not closer that 30 (thirty) kilometers from the principal location.
MONITOR BCP Risk & Impact Analysis Status Report to CMT ACTIVATED BCP • manual input, • injection, • delay market, • DRC • System Availability • Network • Human Resources Normal? Report to CMT for Event Status Yes END No Monitor for Reporting Event Status No Suspend ? Critical ? Status Report to CMT Yes No Stop Operational • dependen • independen Yes EMERGENCY HANDLING PROCESS Disaster Occurred
DRC Live Test As a main system, C-BEST is critical for operational, therefore having a disaster recovery system is a must and also a periodic testing, to assure its readiness to replace the main system. Untill now, we have already conduct 9 tests for disaster recovery system including disaster recovery center. Since 2007, we plan to run disaster recovery system test for 3 (three) times a year.
Securities companies are connected to Stock Exchange system via fiber optic provided by vendor for exchange trading purposes. Securities companies and custodian banks (participants) are connected to KSEI via various type of network provided by vendors for transaction settlement purposes. Such networks are: dial up, leased line, microwave, and fiber optic. Participants Network
Disaster Events Detail Friday, Feb 2, 2007 • Participants began to contact KSEI’s staf via mobile phone, informing that they could not connect to KSEI’s system (C-BEST). • There were 11 participants, who came to KSEI’s office, asking KSEI’s staf to help them, settled their transaction, because of the unavalability of the network. • There were unsettled instruction for that day, especially OTC VP. • KSEI’s system could not provide reference price for Corporate Bonds, because of participation limitation from fund managers. • Telecommunication network (data and voice), particularly fixed line be unavailable. • Connection to Central bank, unavailable since 11:45 am
Con’t…. Monday, Feb 5, 2007 • More participants came to KSEI’s office, because of the unavalability of the network – 69 participants. • KSEI’s system still could not provide reference price for Corporate Bonds, because of participation limitation from fund managers. • Connection to Central bank had already back to normal.
Con’t…. Tuesday, Feb 6, 2007 • Participants came to KSEI’s office had already decreased – 58 participants. • KSEI’s system already provided reference price for Corporate Bonds, because of limitation of participation from fund managers. Wednesday, Feb 7, 2007 • Businessback to normal…. although telecommunication network, particularly incoming call for fixed line still be unavailable at KSEI’s office.
Flood immersed almost 70% area of Jakarta, which cause transportation problem, especially for participants who should come to KSEI’s office. Network telecommunication especially provided by Telkom (data and voice) were went down almost 70% on central business area on Friday (Feb 2, 2007). Participants could not contact KSEI’s office via telephone network (voice fixed line). DISASTER’S IMPACT
CUSTOMER PROBLEMS • Participant using leased channel or dial-up, which are provided by Telkom (one of the largest telecommunication provider in Indonesia) were having problem on their connection to KSEI. Such participants were: • Securities company – 66 of 144 • Custodian Banks – 5 of 18 • There were also other parties that were having problem on their connection to KSEI. Such parties were: • Fund Managers – all of them (54) • Registrars – 2 of 14 • Payment Banks – 1 of 4 • Central Bank, and • Real time data provider
Setup additional computers and room to help participant who came to KSEI’s office to do their transaction settlement, on Feb 5, 2007 and Feb 6, 2007 for 69 and 58 participants respectively. Additional computers came from KSEI’s staff and rental company. Immediate rental for additional PC (on non business day, Saturday/Sunday, Feb 3-4, 2007). Asking for PoA (power of attorney) for some participants who were helped by KSEI’s staf, executing their settlement instructions. Open and close markets beyond normal business hour to settle participant instructions Providing additional official wireless communication with mobile phones (CDMA & GSM) = 9 numbers Almost all operational staffs act as help desk/customer support Contingency Plan in Action
Flood area Flood Map Area Description : light middle heavy