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Heart of England NHS Foundation Trust NHS National Staff Survey 2012 Key Findings

Heart of England NHS Foundation Trust NHS National Staff Survey 2012 Key Findings. February 2013. Background. Heart of England NHS Foundation Trust undertook the NHS National Staff Survey 2012 between October and December for a census of its staff

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Heart of England NHS Foundation Trust NHS National Staff Survey 2012 Key Findings

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  1. Heart of England NHS Foundation TrustNHS National Staff Survey 2012Key Findings February 2013

  2. Background • Heart of England NHS Foundation Trust undertook the NHS National Staff Survey 2012 between October and December for a census of its staff • The sample data is used by the Survey Coordination Centre (Picker Institute) in the NHS Benchmark Reports • In the 2012 reports there are 28 key findings (scores) and a measure of staff engagement, a lower number than in 2011 (38) due to the reduction in size of the 2012 questionnaire and number of questions

  3. Background • The sample response rate for the Trust was 43% in 2012, which is in the lowest 20% when compared against other acute trusts • The 2012 response rate is a deteriorationon the 45% in 2011 • The NHS Benchmark Report reports present the data under the four Staff Pledges and two additional themes of Staff Satisfaction and Equality and Diversity • This presentation highlights the key findings from the NHS Benchmark Report

  4. Summary of Key Findings • 3 issues in the best 20% • 3 issues better than average • 9 issues at the average • 7 issues worse than average • 6 issues in the worst 20% • 1 issue improved since 2011 • 3 issues deteriorated since 2011

  5. Key findings where the Trust is in the best 20% of trusts • KF 5 - Percentage working extra hours – (63%) • KF 13 -Percentage witnessing potentially harmful errors, near misses or incidents in the last month – (30%) • KF 16 - Percentage experiencing physical violence from patients, relatives or the public in the last 12 months – (13%)

  6. Key findings where the Trust is in the worst 20% of Trusts (areas for improvement) • KF 6 - Percentage receiving job-relevant training, learning or development in the last 12 months – (77%) • KF 10 - Percentage receiving health and safety training in the last 12 months – (57%) • KF 15 - Fairness and effectiveness of incident reporting procedures – (3.42) • KF 21 - Percentage reporting good communication between senior management and staff – (21%) • KF 24 – Staff recommendation of the Trust a place to work – (3.40) • KF 26 – Percentage having equality and diversity training in the last 12 months – (19%)

  7. Key findings where the Trust has improved (statistically significantly) since 2011 • KF 28 – Percentage experiencing discrimination at work in the last 12 months – (11%)

  8. Key findings where theTrust has deteriorated (statistically significantly) since 2011 • KF 8 - Percentage of staff having well structured appraisals in the last 12 months – (32%) • KF 10 - Percentage receiving health and safety training in the last 12 months – (57%) • KF 11 - Percentage suffering work-related stress in the last 12 months – (39%)

  9. 2012 - Overall Staff Engagement • Overall staff engagement score is 3.63; the Trust is worse than average compared to other acute trusts and there is no significant change on the 2011 score which was 3.60 • There are 3 sub-dimensions to employee engagement: • KF22: Staff ability to contribute towards improvement at work – Trust score 69% (average) • KF24: Staff recommendation of the Trust as a place to work or receive treatment – Trust score 3.40(worst 20%) • KF25: Staff motivation at work – Trust score 3.82 (average)

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