Largesse Urban Hospital Website Development Project

1. Largesse Urban Hospital (LUHC) Web Site RFP Gordon Bleil, MD Michael Hunt, MD Bonnie Livingston, RN Wendy MacLeod, MD

2. LUHC Web Site Development • Description, Purpose and Objectives of the Website • Background of LUHC • Audience • Vendor Requirements and Instructions • Tools and Functionalities • Reporting Needs • Site Specifications • Available Technology/Resources/Integration Issues • LUHC Staff Resources • Proposed Timeline • Format for Proposals • Minimum Terms and Conditions

3. Description • A new website is desired that can be embraced by the user as a centralized portal for their healthcare. • Highly competitive market • Nearly 3200 employees • Employee turnover large enough to justify internet recruiting. • Our current website is little more than a commercial, lacking the capability for interactivity or data capture. • Steady decline in the number of hits to our current site in the past year, implying that people attain little from it.

4. Purpose • Improve LUHC market share from 4th-5th in our community • Provide more consumer-oriented health information to attract new consumers • Provide more online services to physicians and patients • Attract highly qualified nurses and clinicians.

5. Objectives • Appointment scheduling • Medication ordering and tracking • Access to diagnostic results • PHR availability to patients • On-line forms and similar tasks • Decreased need for travel, phone calls, or paper mailings. • On-line recruitment services

6. Background of LUHC • Metropolitan, tertiary level healthcare facility with 352 licensed beds • Extensive outpatient clinics • Serving our portion of the city for over 80 years • Annual gross revenues of $751M (60% inpatient and 40% outpatient). • Over 700 physicians and advanced health care practitioners

7. Background of LUHC • Full range of primary health care services for local and regional residents • Wide variety of technologies serving patients through diagnostic studies. • Full time/full scope emergency department • Medical offices in 3 surrounding communities • Inner City Health and Wellness Center with medically-based rehab programs • The Center is a health club option for the community

8. Audience

9. Tools & Functionalities • Website must provide the tools needed to accomplish the established goals • Defined by focus groups of anticipated users • Focus groups brainstormed ideas, clarified their scope to limit overlap, and prioritized them utilizing the Delphi method. • Vendor will complete the Availability column, and the Comments column as needed. • Spreadsheet Functionalities.xls

10. Tools & Functionalities • Availability will be defined as: •  Y – available out of the box • R – Available through Reporting tools • M – Modification possible • F – Future development planned (< 1 year) • T - third party functionality • N – Not available

11. Tools & Functionalities • Priority defined as : • H – high priority, mission critical • M – medium priority, not mission critical but will likely adversely affect organizational performance if not available • L - low priority, considered likely to improve performance but will not decrease current performance if unavailable

12. Functionalities.xls

13. F u n c t i o n a l i t i e s . x l s

14. Functionalities.xls

15. Functionalities.xls

16. Reporting Needs ►Number of visitors to website/click patterns ► Number of patients using site for: PHR, bill pay, accessing records, ordering meds, asking providers questions, making appointments, research, viewing quality results, surveys ► Number of providers accessing site for: research, quality results, view patient satisfaction, correspond with patients ► Number of job seekers accessing site to: search jobs, ask questions, apply

17. Site Specifications/Integration • High quality, consist graphics/language • Adaptable to different browser types • Apache • E-commerce • EMR/Financial system interfacing • Compliance – • section 508 (accessibility) • FTC (emails, advertising, consumer privacy) • Controlled Substances Act – online pharmacy

18. Staff Resources • LUHC • Leadership • Steering Committee • CEO, CMO, CNO, COO, CFO, Chairman of the Board • Validate vendor selection • Chief Information Officer • Chief Informaticist

19. Staff Resources • LUHC • Enterprise Project Team • Core Team • Dedicated subject matter experts • IT • Clinical • Responsible for internal knowledge of technology • Review Team • Representative co-workers from every clinical and technical department • Validates functionality by end-user perspective

20. Staff Resources • Vendor • Project management and technical expertise • Implementation Team • Technical Support • Website design • Website portal/interface development • Search tool for LUHC system services

21. Timeline

22. Proposal Format and Required Elements • Vendor Biography • History • Leadership • Technical expertise

23. Proposal Format and Required Elements • Website development process • Key milestones respecting proposed phased implementation • Define technology to support the website • Utilize legacy systems to augment the website

24. Proposal Format and Required Elements • Test and examine usability of functionality • Training • Core Team • End users • Detailed budget analysis

25. Budget • Budget is based upon improved market share for LUHC, estimated up to 3M increased revenue. • Vendor initial development costs phased in over the first year is limited to 0.5 - 1 M dollars. • Ongoing maintenance charges will be budgeted separately. •  Proposals should separately detail costs for each phase of the project • Proposals should detail components which cannot be provided directly through the vendor but will require either a subcontractor, a separate vendor, or in-house development.  

26. Budget • Respondents are encouraged to submit estimates of increased web traffic based upon their past experience with website development. • Any proposals with a budget outside of the listed range are required to submit such information.

27. Terms and Conditions • Contract duration minimum of 6 mo • Vendor responsible for costs of RFP preparation and demos • Vendor selection will be based upon RFP responses as submitted – these constitute their ‘bid’ • Selection criteria determined by LUHC at its sole discretion • Elements of the proposal will be incorporated into the contract, including performance standards • Disclosure of third party relationships

28. Terms and Conditions (cont.) • Adequate staffing, subject to LUHC approval • Appropriate corporate and EE insurance • Contractual liability/indemnity • Include quote for hardware, operating system, infrastructure, and specific configuration • All information confidential and proprietary • Implementation methodology and Technology transfer • Data mapping outline and documentation • Data integrity and audit

29. Terms and Conditions (cont.) • Project management services • Resource identification including staffing and dedicated employees • Define technology platforms • Provide detailed system requirements • Invoicing • Price protection • Software pricing

30. Attachments • Appendix A: Instructions to the Vendor – RFPresponse.xls • Appendix B: Detailed system requirements - Functionalities.xls • Appendix C: Vendor Questionnaire • Appendix D: Binder and Supplemental Materials Instructions • Appendix E : Curriculum Vitae of anticipated Project Manager and Staff

31. Questions?