Arrow Services Surround Training Series. HP Data Center Services (HPTS 201) May 2009. Arrow Services Surround Training Series. HP Technology Services Product Offerings (HPTS 101) HP Technology Services Sales Training (HPTS 102) HP Data Center Services (HPTS 201)
HP Data Center Services(HPTS 201)
HP Service Program Manager
© 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
• CIO is the senior executive responsible for all Information Technology solutions being developed and deployed in support of a company’s enterprise business operations. The CIO is accountable for the total cost, quality, processes, data and tools used to deliver IT solutions.
• Data Center Manager: Responsible for managing the data center’s cost and budget; internal and external communications; delivery of work products and services; planning efforts; personnel; scope of the data center’s mission, objectives and requirements; Schedule of dates and milestones as well as the overall monitoring and management of data center risks.
• Data Center Facilities Manager: Responsible for all facets of data center facilities management including deployment, support, major site infrastructures (power, cooling, etc.), downtime windows, security, maintenance procedures, budgeting, and relationships.
• Industry: Services are horizontal in nature and, therefore, apply across all industry segments
• Company Target:
− Companies of all sizes with medium to high density data centers
− Companies of all sizes with legacy data centers, challenged with power and capacity issues
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Typical customer examples
Education Services and Technical & Data Center Services
Mission Critical Support
(Packages Reactive & Proactive)
Proactive Support Options
HP Proactive Select
May be quoted standalone or with Reactive Support
Critical Service (CS)
Enhanced Virtualization Service (EVS) for VMWare
Requires reactive 24x7 SW Support
Proactive 24 (P24)
Support is ongoing across 1, 3, 4 or 5 years and can be renewed
Reduce costs and increase control through industry-leading end-to-end data center consolidation solutions from HP
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HP Critical Facilities Services can help customers identify a strategic entry point for data center transformation. When this is combined with our other data center transformation solutions, HP can comprehensively address the customers’ whole data center domain, from facility and technology, to service and operational management.
Business impact related to power and cooling issues
Increased operational costs
Server or system downtime
Data center outage
Inability to add capacity
Fail to support business growth
Lowered customer satisfaction
Loss of revenue
Data center infrastructure spendPower & Cooling is a top challenge for data center managers
Worldwide data center infrastructure and Power & Cooling Expense, 2006–2011
Source: IDC Special Study, "Power and Cooling in the Datacenter 2007: Challenges, Impacts, and Forecast," Doc #13448, September 2007
Proactive Select – 130 Proactive Select credits
Power and cooling analysis
HP delivers a variety of standardized thermal assessments
HB6399E List $9600
Thermal Quick Assessment is based on interviews with Customer staff and HP observations of customers’ data center environment, the service provides an assessment of the physical infrastructure and service management practices.
Thermal Comprehensive Assessment builds on the Quick Assessment with Computational Fluid Dynamics (CFD) modeling of the entire supply and return air flow thermodynamics, including above the floor where hot air recirculation is often a problem in high-density installations.
Data Center Services are a comprehensive collection of short term service engagements and resources that help to optimize cost, increase efficiency and provide quality
Data Center Services
Datacenter Project services and resources from project inception to delivery and deployment
Datacenter Optimization services & assessments for improving strategic performance
Datacenter Expertise and Resources to address operational or skill gaps as needed
* Available through Proactive Select services
"Help me keep my business going in light of all
these threats" is priority #1
-CIO Advisory Forum, 9/03
OMAHA — TD Ameritrade (AMTD) said Friday that one of its databases was hacked and contact information for its more than 6.3 million customers was stolen.
Spokeswoman Kim Hillyer said the information included names, addresses and e-mail addresses, as well as "miscellaneous account activity information" such as the number of trades conducted the past six months…
By Josh Funk, Associated Press
HP Security Quick Assessment Service
HP-facilitated 1 day workshop that allows Customers to compare their security practices, policies, processes and IT infrastructure with industry best practices for information security management.
Recommended for Customers who are seeking awareness of potential security vulnerabilities in the people, processes and technologies supporting their business.
Focuses on identifying key IT security vulnerabilities
Provides you with a trusted partner with industry-certified credentials to lead you through the complex security field
Includes expert assistance to help identify security solutions that will deliver the results needed
Delivers confidential and expert advice to help protect your business from malicious attacks
Provides a trusted partner with industry certified credentials to guide you through the complex security issues
Offers two service levels – Basic and Enhanced - to provide a match for your realities and requirements
Part #U9619E list $1995
Security Architecture & Policy Review
Infrastructure & Security Policy Review
Penetration Tests of Perimeter
Up to 15 IP Addresses
Physical Security Review
Review of VISIO or other diagrams
Best Practices Comparisons
Discovery & Recommendations Report
Best Practice Sharing/ConsultingRemote Security Vulnerability Assessment
System Security Health Check
Intranet Security Health Check
Database Security Health Check
often all require
the relocation of
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Insurance & coverage
Work with Customer to complete Channel Specific Questionnaire
Located on Partner Portal
Send Completed Questionnaire to firstname.lastname@example.org
Receive SOW from HP Relocations
Submit SOW to Arrow Inside Sales Rep for formal quote based on quantity of Part #HB242A1 referenced in SOW
Provide SOW and Quote to customer
Receive customer signed SOW and order from customer
Send signed SOW to HP for counter signing
Place order through Arrow Inside Sales Team and attach signed SOW to order.
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If interested in receiving additional information about HP’s Campaign Central please contact Marilyn Thaxton, at Arrow.
For Campaign Central, login to the HP Partner Portal and select “Marketing Toolkit,” then select “Campaign Central.” Then search on “Services” campaigns.
Arrow Exclusive– MY Way Promotion featuring HP Proactive Select Services
Promotional material located on Arrow ECS ISSY Partner Portal at http://www.arrowecs.com/ecs/login_page.html
Click “Services Surround” button, then “tools & resources”.