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RESPONSIVE LOCAL SERVICES Phase 2 Bill Blackett – West Area Response Manager JULY 2012

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RESPONSIVE LOCAL SERVICES Phase 2 Bill Blackett – West Area Response Manager JULY 2012. Responsive Local Services. Increase resident influence on priority setting and decision making in their local area Increase resident satisfaction with the level of customer service

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Presentation Transcript
responsive local services
Responsive Local Services
  • Increase resident influence on priority setting and decision making in their local area
  • Increase resident satisfaction with the level of customer service
  • Increase in the number of residents who feel informed about what is happening in their area
  • Increase in service requests dealt with right first time
  • Reduction in the number of posts needed to do the job
  • Close working with Local Councillors and other partners /agencies
responsive local services 1 service scope
Responsive Local Services 1 – Service Scope
  • Street Scene Services – April 11 to March 12
      • Graffiti
      • Dog Fouling
      • Grass Cutting
      • Litter
      • Dumping of Waste
      • Enforcement
      • Winter Maintenance
      • Street Cleansing
responsive local services 2 service scope
Responsive Local Services 2 – Service Scope
  • Street Scene Services – from April 12
      • Parks Operational Maintenance
      • Sports Pitch maintenance
      • Cemeteries and Crematorium
      • Arboriculture
      • Play Areas
area response team
Area Response Team
  • Area Response Manager
  • Area Response Officer
  • Ward Team Leaders
  • Environmental Enforcement Officer
  • Parks Rangers
being responsive
Being Responsive
  • Residents see action in their local area
  • Regular attendance at:
    • Area Committees;
    • Place Boards
    • Residents Meetings
    • Customer Focus Groups
  • ‘Walk and Talk Events’ – Joint walks with Councillors, Partners and Residents
love where you live
LOVE WHERE YOU LIVE
  • 13 Groups and 15 Events across West area in September 2011.
  • Regular Love Where you Live activity including:
    • Litter Picks – Silksworth Lakeside and Youth Almighty
    • Bulb Planting – Launch Pad
    • Signage – Launch Pad
    • Joint work with Gentoo
  • Keen to support other LWYL activity
contact details
CONTACT DETAILS

Ian Richardson – Assistant Head of Streetscene (RLS)

ian.richardson@sunderland.gov.uk

Dave Ellison – Area Response Manager (Coalfield)

dave.ellison@sunderland.gov.uk

Andy Old – Area Response Manager (North)

andrew.old@sunderland.gov.uk

Brian Hodgkinson – Area Response Manager (Washington)

brian.hodgkinson@sunderland.gov.uk

Bill Blackett – Area Response Manager (West)

bill.blackett@sunderland.gov.uk

Nicky Rowland – Area Response Manager (East)

nicky.rowland@sunderland.gov.uk

Helen Peverley - Area Response Manager (City Centre)

helen.peverley@sunderland.gov.uk