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Redesigning Library Services for User-Centric Discovery

Explore the dynamics of information discovery in libraries, the impact of online services, and the future of library OPACs. Learn strategies for adapting to user behaviors and enhancing user experience through accessible data. Discover new ways to interact with Integrated Library Systems for improved outcomes.

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Redesigning Library Services for User-Centric Discovery

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  1. Users have choicesThe reality of competition Lloyd Sokvitne Senior Manager (Digital Strategies) State Library of Tasmania lloyd.sokvitne@education.tas.gov.au

  2. Information discovery in libraries Your ILMS Inhospitable Distant Uninviting

  3. Information discovery on the web Inviting Friendly Easy

  4. Today’s Presentation • User choices • Redesigning the OPAC • Real life experience • Conclusions

  5. User choices • traditional offline services • libraries and bookshops • new online services • library OPACs • library resources (extra) – image collections, etc • web search engines • web services: bookshops, maps, directories, mashups

  6. But the OPAC is so much better • High quality data • Neutrality – no commercial bias • Professionalism regarding information retrieval

  7. Why are the competitors winning? • they reflect user behaviour • satisficing • they provide pertinent information • book covers, reviews, ratings, etc • they treat the user as important • personalise the process • allow interaction

  8. The cold reality • Near enough is in fact good enough • The experience is as important as the result • its not about glitz • Its about about real user behaviours • hide complexity • Can we justify what it costs to catalogue an item??

  9. They will vote with their feet VS

  10. ILMS Circulation OPAC Cataloguing Acquisitions Redesigning the OPAC • Developed as a tool to access the ILMS • ILMS products • enhancements slow • The game has changed • Move the data OUT!

  11. Client Service Applications Data Storage A 3-tier architecture Uncoupling the data from the applications that create it The data should be usable by any application

  12. Moving outside the ILMS • easier web friendly deliverables • applications adaptable/flexible • client-orientated outcomes • discovery services • interactive web2.0 developments • We are seeing a growing need to be able to interact with the ILS in various ways, so that some functionality can be placed in another interface – Lorcan Dempsey, 20 Jan 20, 2006

  13. Case Study: State Library of Tasmania • Extracting data from the ILMS • Using an external search engine to index • Using that software to deliver the interface • Linking back to the ILMS when necessary

  14. Software issues • None

  15. Design issues • How should it work? • no precedents • starting with the user and their behaviour • looking at the competition • facets, the open display of content • ranking – critical • providing supplementary information • There will be lots of trial and error • ongoing review and development CRITICAL

  16. Data issues • Lots • Do we have the right data? • How can we use it • correct it, modify it (at source, post-export) • Will it make sense? • Where do we get the data we don’t have • other places – the web • other places – other modules, e.g. circulation data • create it – who, where, cost?

  17. - Ask now - Recent additions - etc ?

  18. - Ask now - Recent additions - etc

  19. Next steps – moving to a gateway • the software can access more than holdings • what about other library resources • developing a gateway • importing data from our other datastores • how should it work? • developing OPAC2.0 • importing data from outside the library

  20. Summary 1:Lets treat our users as real people • they accept (only want) good enough • they will use the best service for their need • we need to be proactive, not wait for ILMS systems to solve our problems

  21. Summary 2:Data is just a commodity • it has no intrinsic value unless it contributes to our outcomes • we need to create the right data • lets create the right facet data • why spend money producing unnecessary data • we need to share the right data • evaluative, value-added data is important • from libraries rather than commercial sources

  22. Summary 3:The OPAC is not dead • an online catalogue can be interesting, easy to use, and effective • it will be librarians who move it forward • but we must take risks, make mistakes, accept evolution!

  23. The new OPAC2.0 Easy Relevant Busy and used A connected library

  24. Thank you Lloyd Sokvitne Senior Manager (Digital Strategies) State Library of Tasmania lloyd.sokvitne@education.tas.gov.au

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