Accessibility: Solutions That Manage Risk and Ensure Accessibility Compliance

1. Introduction Agenda Introduction What is Accessibility? Disabilities and Assistive Technologies Business Case Legal Overview Training Plan Next Steps

2. SSB BART Group Background • Unmatched Experience • Focus on Accessibility • Solutions That Manage Risk • Real-World Strategy • Implementation based solutions • Organizational Strength and Continuity • Dynamic, Forward-Thinking Intelligence

3. Introduction What is covered by ICT/Digital accessibility? Focus on Accessibility. Solutions that Manage Risk. Real-World Strategy. Organizational Strength and Continuity: The Depth and Stability to Serve. Dynamic, Forward-Thinking Intelligence. Websites ( public services, career portals, shopping sites) Web applications (Internal business applications, web conferencing software). PDF’s – (online Statements, Coupons and, Support Documentation) Video’s , Chat, Email notifications Mobile Web and Native Applications ebooks.

4. Disability Types and Assistive Technologies

5. Disability Types and Assistive Technologies Overview 19% of the population had some type of disability in 2010 Disability types include: • Blind • Age Related Limitations • Low Vision • Deaf/Hard of Hearing • Impaired Mobility • Cognitive/Learning Disabilities • Speech Impairments

6. Disability Types and Assistive Technologies Disability Population Statistics U.S. Disability Facts • 1:6 (57 million) Americans have a disability • Mobility and Sensory Disabilities • 1:10 (31 million) Americans have a mobility impairment • 1:20 (16 million) Americans have a sensory disability involving sight or hearing • Visual Disabilities • 1:40 (8 million) Americans are visually impaired • Hearing difficulties • 1:40 (8 million) Americans have a hearing impairment

7. Disability Types and Assistive Technologies Assistive Technologies Overview (cont.) Examples of assistive technology for ICT users: • Screen readers • Refreshable Braille displays • Screen magnifiers • Onscreen or other special keyboards • TDD/TTY and video relay devices • Text-to-speech software • Word prediction software

9. Business Case Primary Business Drivers Organizations seek to address accessibility to: Minimize Legal Risk – Cost of litigation and required retrofitting under ADA or similar legislation Avoid Revenue Loss – Public sector revenues may be lost due to non-conformance with Section 508 or similar standards Eliminate Employee Discrimination –Inaccessible IT systems can draw EEOC complaints from employees Deploying accessible document solutions, requires optimizing the tradeoff between the cost of implementing accessibility and risk to an organization.

10. International Requirements Standards and Guidelines The W3C publishes the accessibility standards including Section 508 WCAG (International) The W3C publishes the Web Content Accessibility Guidelines (WCAG) The WCAG has two versions: 1.0 (1999) and 2.0 (2009) These form the basis of most Web accessibility standards including Section 508

11. US Private and International Requirements WCAG 2.0 – Conformance Requirements Conformance Level – One of the following levels of conformance is met in full: • Level A – Most general specifications. • Level AA – Contains enough information to be useful when establishing or complying with accessibility requirements. Most companies strive to conform to WCAG 2.0 AA. • Level AAA – Most specific specifications; can be difficult to meet every requirement.

12. Process for generating a Support Statement ? Technical Requirements How well written is your site in accordance to the standard? Testing requirements are split between those that can be tested Automatically (24.8%), Manually (48.3%) and Globally (26.9%) Automatic testing is the cheapest and most common testing but covers only a small fraction of legal requirements Functional Requirements Requires a system to be usable to people with disabilities using current assistive technologies Functional testing coverage for sensory and mobility impairments is generally required

13. Top Ten Things that affect sites and applications Missing or incorrect names Navigation doesn't follow visual design Skipping over visible items or speaking invisible items Not grouping visually related elements Element type (link, button, etc.) is missing or incorrect The state of buttons is not described Headings are missing or used inconsistently Missing “hints” that provide context Missing closed captions or caption controls Low contrast

14. Training Requirements The set of all best practices that apply to an organization based on relevant standards, technology and assistive technology requirements is huge In practice, accessibility issues present in systems tend to conform to a power law distribution A small set of the potential violations account for the vast majority of issues The same issues tend to recur across (a) development teams and (b) industries • Development team commonality is driven by style guide conformance and widget reuse • Industry commonality generally driven by design and UI interaction paradigms Requirements Set Power Law Distribution Violation Count Violation Cardinal Number

15. Next Steps

16. How can we help? Accessibility Initiatives and SSB Services Build a accessibility road map • Enterprise • Create a policy that drives change • Products • Training Audit your high touch point IT properties • Web and Mobile Provide Design (wireframe review and Development support (ad-hoc testing of pages and widgets) Build Training based on the top 10-15 issues from a previous audit

17. Next Steps • Schedule some time to speak with an SSB expert in your industry • Learn more about digital accessibility at one of our online self paced trainings or through our webinar series. SSB Point of Contact • Matt Arana • Matt.arana@ssbbartgroup.com • (415) 6242703 (o)