Blue Prism Training Videos

1. Resolving the Complexities Killing the Customer Experience Customer experience is the on-demand phrase in any business in recent years, but like “design” and “innovation”, it is tough to find a clear one even though many companies see improving their customer experience as a competitive differentiator. How can we improve something if we are not able to define it? Why do several companies are losing their way? When companies are starting out, they don’t have any problem to identify the path before them. The founders of the company know when they’re headed; identify their customers that they hope to succeed. Often, they see themselves as insurgents with a mission to fill customer needs that are ignored or overlooked. Employees take their cues from the organizers and keep finding new ways to please customers, do their jobs better and increase sales. The problem is that most organizations lose their minds as founders as they grow. But size itself is not the problem really- some companies manage to maintain the founder’s mindset, even as they grow into significant multinationals. What will hamstrings the large corporations are involved and hurt the founder’s mentality? Complexity being the silent growth killer creeps in unnoticed as organizations expands into new lines and geographies of business. Ranks, Layers and titles build up, and the management spends most of its time on the process. Most leading companies understand that they are in the business of customer- experience and realize that how an organization delivers for customers is beginning to be as important as what it offers. Customers hold organizations to high standards for product quality, price and service performance. How can companies determine the factors that are critical to the customer segments as they serve? It generates the highest economic value.

2. Understanding the customers segment by segment helps your business to maintain focus and provides with a positive impact on customer satisfaction beginning the redesigning process for customer needs. Analytical tools and significant data sources from finance and operations help organisations parse the factors that are driving the customer’s opinions and satisfy them in creating the economic value. Now let’s have a look at Complexities in Customer Experience The holy grail of every customer service is to simplify the customer retentions and deliver the desired outcome. So, why is customer service and support is so difficult? Why are we complication this customer experience forever? Integrating new systems into huge companies is expensive and challenging that are often barriers to progress. Price over Service or Service over Price? Customer transactions bring gratification to any business instantly. Customers don’t want to spend much time renewing/updating an insurance policy or changing details on mobile phone or account when it is technically possible to complete those tasks in a fraction of the time. Passing and Re-authenticating between systems and departments is a real time killer. Customers pay a premium while receiving the best services are more likely to be loyal than customers at scale’s other end. Processes that are complicated and barriers to complete transactions won’t be tolerated just because of cheap products or services. Technology and Customers in equal terms involved and have strategies that services customers effectively across multiple channels that are critical to build and maintain brand’s loyalty. What do the numbers say? Corporate Executive Board shows: 62% of customers contact the organization to resolve issues 59% of customers report that expending moderate to high effort to issue resolving 59% of customers report transferred 57% of customers report having explanation issues

3. 56% of customers having to switch from web to phone What Can Assisted Automation and RPA Do for Customer Experience? Automation brings organizations the experience consistency as robots when outperformer the human counterparts. Software robots or Digital workers, however, cannot provide the exact solution to the customer experience. Additionally, the human workforce must step in at times of requirement to complete more nuanced tasks. Blue Prism offers a unified automation approach by enabling automated process engagement with a user through the forms of dynamic presentation and data in a web portal, browser or mobile app. Arriving at a consistent customer experience is aided using AI and Chatbots. These chatbots handles initial interaction while AI can assess the best route to query resolving. Parallel to humans, software tools increase the engagement speed and reduce processing time. Robots provide complete compliance without deviation, error or omission. With RPA, we are now entering a new era of confluence and harmonization where human and digital workforces are blending.