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Enhancing Face-to-Face Interactions with Audio and Video Tools

Explore the benefits of using audio and video tools to enhance face-to-face interactions. Learn about groupware calendar systems and the design and evaluation of interpersonal communication tools. Understand the importance of trust and motivation in collaborative environments.

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Enhancing Face-to-Face Interactions with Audio and Video Tools

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  1. CSCW Discussion Amal Dar Aziz · 08 April 2008

  2. Beyond Being There (1992) • Face-to-face vs. distant interactions • Focus on tools people would use with face-to-face interactions • Benefit of audio + video • Human communication: needs, media, mechanisms

  3. Palen Reading (1999) • Groupware Calendar Systems (GCSs) • Evaluation + design from multiple perspectives • technologically-, individually-, socially-centered • Focus on Sun’s “Calendar Manager” • Study highlights: single-user demands, interpersonal communication, socio-technical evolution

  4. Olsons Reading (2007) • We are social animals • Understanding small group behavior (and change) from a psychology perspective • We can design artifacts and social processes to embody cognition • Development and loss of trust • Motivation to contribute to common good

  5. Distributed Cognition • Emerged during 1980s, by Edwin Hutchins • Social aspects of cognition • Individual <---> Artifacts • Human knowledge is not confined to the individual

  6. Common Ground • Comes from research on the psychology of language • Importance of conversational conventions and constraints of communication channels • Ability to reach mutual understanding

  7. Activity Theory • Psychological meta-theory paradigm • Engagement with environment => production of tools • “Exteriorized mental processes” • Mental processes transform into tools useful for social interaction

  8. Quick, mini-experiment.

  9. Premise: You need to explain to your groupmate your needfinding plan to understand how Facebook can broaden its user base.

  10. Flowchart Shapes and Symbols Start/End Action or Process Decision or Branching Point

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