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Pop-up Store Experience. Noelle Capozzoli Haley Bristor Brittany Jamison Jess Riggs. Who is ModCloth?. E -retailer selling affordable independent designers clothing Started in a dorm room and has grown to a multi-million dollar online company
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Pop-up Store Experience Noelle Capozzoli Haley Bristor Brittany Jamison Jess Riggs
Who is ModCloth? • E-retailer selling affordable independent designers clothing • Started in a dorm room and has grown to a multi-million dollar online company • Has an indie, vintage, retro inspired one of a kind style • Wants women to stand out and be true to themselves • Has built a strong community through: • Engaging, interactive contests • Blogging • Active involvement in social media such as Instagram, Twitter, Facebook, Chictopia, Polyvore, and Pintrest
Defining the Problem • ModCloth is an e-retailer with no physical stores • No ability to touch the product prior to purchase • No face-to-face interactions between customer and employee
Defining Objectives • To have a physical presence in the community • To create an inviting environment • A mobile space easily assembled and unassembled • Allow customers to perceive the product before purchase
Success Criteria • To increase ModCloth’s revenue • To bring in new customers to the store • To build a presence in the general public • Have the excitement of a pop-up store shown through their social media sites for promotion
Strategy • Targets customers through their social media sites • Stays up to date with current trends • Keeps customers engaged through contests and constant changing featured items • Thinks foremost about the customer and her experience • Purchases and assembles items within the United States • Customer oriented with easy access to customer service for any issues they may have
Who is the ModCloth Girl? Audience Profile
Demographics • Females • 15-35 year old age group • Student and career woman • Likes: D.I.Y. projects, thrift shopping, art, animals, feminism, and social media • She is caring and social • Located throughout the United States
Psychographic • Fully embraces social networking and its influence on the many niches of culture • She has a love for clothing and a knack for finding good deals • She lives a social life- both online and offline • She has dreams • She reads books and watches movie with strong female leads
Behavior 3 types of women • Highly engaged • Constantly up-to-date on Modcloth’s social media sites • Participates in contests • Voices her opinion • Barely purchases items • High purchases • Purchases a lot of items • Not very active in contests • A mix of both • Participates in contests and is up-to-date • Also has a few purchases under her belt
Visual Representation • Style is vintage and retro inspired • Clients see ModCloth as an inexpensive retailer with unique finds • Communication between this company and its customers is strong • ModCloth customers are very loyal to the store
Overall Message Measuring Success
Project Success • Incorporation of the company mission • Clear development of concept for design • Properly managed time to complete design • High quality design with attention to detail
Concepts for Pop-up Retail Store “Looking at the past as inspiration for the future”
Concept 1 V.W. Bus Concept • Mobile site that moves all over the United States • Promoted through social media used by ModCloth • Features “Be the Buyer” items, special featured designers products, holiday themes • Contests can be held to bring customers to store
Concept 1 • Featured events such as D.I.Y. days where customers can come to an event to make a craft • Old fashioned retro VW Bus can be mobile site that holds product • Store will be held around the Bus at a designated outside location
Concept 2 • “Unveil a More Confident You” • Celebrating individuality • Not so “typical” styles • -Prom dresses • -Bridesmaids dresses • ModStylists help with styling • Vintage closet theme
Concept 3 Vintage • Incorporating vintage items into the space • Comparing old with new • Old is the “new” • Old photographs with new vintage styles photographs