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8-ICIT. 8 th I nternational C onference on I SO 9000 & T QM Going for Gold. The Road to Business Excellence. I. April 24, 2003. Ms. Maureen Shaw , President & CEO Industrial Accident Prevention Association (IAPA) Telephone: 1-800-406-IAPA (4272) www.iapa.ca.

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slide1

8-ICIT

8thInternational Conference on ISO 9000 & TQM

Going for Gold

The Road to Business Excellence

I

April 24, 2003

Ms. Maureen Shaw, President & CEO

Industrial Accident Prevention Association (IAPA)

Telephone: 1-800-406-IAPA (4272) www.iapa.ca

slide3

Industrial Accident Prevention Association

Formed 86 years ago by industrial leaders with the Canadian Manufacturers Association, we have evolved as a non-governmental not-for-profit corporation to 225 professional staff with the following integrated menu of offerings:

  • Consulting Services(High Impact Solutions, Integrated Management System that imbeds Workplace Organizational Health & Quality)
  • Technical Services(Ergonomists, Engineers, Occupational Hygienists)
  • Training/Education Services(Public, Custom In-house, Specialized, Internet, CD-Rom)
  • Products(more than 100 products)
  • Partnerships and alliances locally, nationally and internationally(e.g.: Canadian Manufacturers and Exporters, Centre Patronal De Sante Et Securite Du Travail Du Quebec, Canadian Foundry Assoc., Hong Kong Council, ILO, ISSA, WHO, PAHO, DGSST-Mexico, Radiation Safety Institute)
  • Community-based programs through a network of 900 industry volunteers
slide4

Vision

"A World where risks are controlled because everyone believes suffering and loss are morally, socially and economically unacceptable."

Mission

To improve the quality of life in workplaces and communities we serve by being an internationally recognized leader in providing effective programs, products and services for the prevention of injury and illness.

slide5

Values

Care and respect for people

Trust and integrity

Continuous Improvement and Innovation

Openness to ideas

Leading by example

Recognition

Life/work balance

slide6

IAPA's Quality Policy

IAPA is committed to achieving the highest standards in providing programs, products and services that:

  • Serve the needs of our employees, customers and stakeholders
  • Are effective for the prevention of injury and illness
  • Provide value in terms of the services delivered and outcomes achieved for the costs incurred

To achieve these goals, IAPA has established an Excellence Program that adheres to the principles and direction of the National Quality Institute’s Canadian Quality Criteria and its companion Progressive Excellence Program

slide7

IAPA’s Journey to

Business Excellence

  • Use NQI Criteria (1999)
  • Quality Fitness Test (1999)
  • Initial focus on Leadership
    • Vision, Mission, Values
    • Strategic and Business Planning
  • Business Excellence goals and action plans integrated into annual Business Plans since 2000
  • Achieved Progressive Excellence Program (PEP) level I in 2001
  • Achieved PEP Level 2 certification in 2002 and aim to be in position to achieve Level 3 in 2003.
slide8

Exploring the Relationship

between Health & Safety and Business Excellence

  • In the ‘Quality’ universe, a ‘Defect’ is a product or service that does not meet the customers’ requirements.
  • In the ‘Health and Safety’ universe, a ‘Defect’ results in injury, sickness or death of a worker.
slide9

Exploring the Relationship

between Health & Safety and Quality Defects

BOTH:

  • Can be prevented
  • Require a systematic approach integrated into the management system
  • Focus on continuous improvement in the work process
    • not a program
  • Use similar (or the same) analytical and problem solving tools
  • Both are intertwined – ARE ONE
slide10

QUOTE FROM GUELPH HYDRO INC.

“As CEO I want to be sure that employees go home each night to family and friends the same way they come to work in the morning. Safe operations contribute to the bottom line. Excellence in health and safety performance leads to improved productivity and lower costs. Time is not lost to injury, investigation processes and all the follow-up that results from an accident. I also believe that an organization that has a high level of health and safety awareness and performance is also an organization that is known for quality in its end products and customer service. That link is a positive contributor to the company’s profit margin ”

Mr. J. A. MacKenzie, p.Eng.

President and CEO

slide11

Exploring the Relationship

between Health & Safety and Business Excellence

No Surprise:

High ‘Quality’ companies have excellent health and safety records and vice versa.

For example – Companies such as Dofasco & Dupont that focus on one or the other end up achieving both!

slide12

Companies Such as Dofasco, have broadened their prevention efforts beyond traditional workplace safety concerns, to include health and lifestyle issues. These include promotion and support programs for employee fitness, weight control, nutrition, smoking cessation, stress management etc. This focus on “wellness” has produced tangible results for Dofasco. In five years there has been: 54% reduction in lost time injuries, a $6 million reduction in workers compensation costs, and a 57% reduction in absenteeism.“Our product is steel our strength is people” Bronco Jazvac, VP Manufacturing

slide13

Exploring the Relationship

between Health & Safety and Business Excellence

slide14

HEALTH & SAFETY COSTS

  • World economic losses equal 4% of world GNP (Source: ILO)
  • In Ontario direct costs of LTI in 1999 were $2.6B (Source: WSIB)
  • In IAPA’s member firms: Direct costs to employers and employees equal $850M annually
slide15

HEALTH & SAFETY COSTS

  • Many indirect costs such as lost production, productivity and product quality(not included in figures) – this represents four times the direct costs or close to $12 billion
  • The average LTI in Ontario costs over $59,000
  • Emotional and social losses are incalculable

Source: Business Results Through Health & Safety – Canadian Manufacturers and Exporters/Workplace Safety and Insurance Board

slide16

Exploring the Relationship

between Health & Safety and Business Excellence

QUOTE FROM A BALDRIDGE WINNER

“Management realized that the most important assets at the company were the employees. The decision was made to prioritize safety – the most important concern of the associates – as the first and most important measurement category, followed by internal customer satisfaction, quality and business performance. Since that time, accidents have decreased by 72%; lost time due to accidents has decreased by 85%; and lost work days have gone down by 87%. Customer satisfaction ratings are at 95% and growing, profits are up, and workers’ compensation costs have dropped from $92,000 to $13,000.”

“How a Baldridge winner manages safety”

By S.L. Smith

slide17

Exploring the Relationship

between Health & Safety and Business Excellence

IAPA’s Integrated Management System

  • Focus is on prevention not on after-the-fact fixes
  • Integration into the management system
    • ‘a way of doing business’
    • CIMS: Continuous Improvement Management System
  • Emphasis on business results
    • use many of the diagnostic, statistical and problem solving tools associated with ‘Quality’ programs
slide18

IAPA SAFETY, HEALTH and ENVIRONMENT

MANAGING MODEL

Business

Excellence

In Controlling

Losses to People

Equipment, Property,

Processes, Materials,

Product and Environment.

Good Corporate Citizen and

Community Acceptance

Outcomes

Compliance to:

Legislation, Systems, Standards &

Procedural Requirements

Positive Behaviours

Best Practice Utilizations

Mitigation Of

Contributing Causes

Preventive Strategies

Integrated with the

Organization’s

Business Process

INTEGRATED MANAGEMENT SYSTEM

CONTINUAL IMPROVEMENT MANAGEMENT SYSTEM:

Managing

Process

Built on

Values

  • VISION
  • COLLABORATIVE CARING CULTURE
  • S.H. & E. FUNDAMENTAL VALUES, PRINCIPLES AND BELIEFS
  • MISSION
  • BUSINESS STRATEGY
slide20

Benefits

  • A Managing System that provides for ;
    • A single integrated approach that meets and / or exceeds the management system requirements of recognized safety, health and environment international standards
    • Incorporates the characteristics & attributes of highly successful organizations to enable successful implementation
slide21

Benefits

  • A Managing System that provides for ;
  • The identification of organizational

and operational risks

  • Managing the identified risks
  • Managing change
  • Building internal capacity towards self-reliance
  • Improving and enhancing internal operations
  • A regular cycle of client self-reflection and evaluation
  • Flexible (different levels of program development in the core elements and the four disciplines)
  • Serves as an implementation model
slide22

One Companies experience:

  • Over $300 million in capital improvements
  • Improved community relations
  • Improved safety statistics
  • Reduced emissions by 80% and counting
  • Improved reliability and safety of plant
  • Received numerous awards from the business community (local, provincial, national) since 1999
slide23

Improvements 2001 to 2002

  • Recordable Frequency reduced by 35%
  • Lost Time Accident Frequency reduced by 44%
  • Lost Time Severity reduced by 60.4%
  • Dept. of Labor directives reduced by 78%
  • Stop Work Orders reduced by 75%
  • Not stopping there!!
slide24

IAPA’S SUCCESSES

  • LTI rates in IAPA member firms have decreased 44% in since 1995
  • 40% increase in revenues in three years
  • 50% increase in market penetration
  • One of Canada’s top 100 employers for past three years
  • Zero LTI in IAPA
  • 30% reduction annually in absenteeism
  • 86% employee satisfaction rating
  • Level 2 NQI PEP
slide25

International Labour Organization

Reports:

Estimated Global Occupational Losses

  • More than 5,000 people die every day because of the work they do for a living
  • 2 million global work related fatalities every year (estimated for year 2000)*
  • 250 million accidents per year worldwide
  • 160 million diseases are caused by people’s jobs
  • World economic losses are equal to 4% of world’s GNP

*Source: ILO report, www.ilo.org/safework 2002)

slide26

“It seems that we would rather look for after-the-fact solutions to the difficult problems we face than prevent our problems from becoming so difficult in the first place”

-Dr. Thomas Homer-Dixon, The Ingenuity Gap

slide27

Share Our Vision -

“A World where risks are controlled because everyone believes suffering and loss are morally, socially and economically unacceptable.”

Jennifer Quintal – Age 9

IAPA 207 Queens Quay West, Suite 550,Toronto, Ontario M5J 2Y3

Tel: (416) 506-8888 Fax: (416) 506-8880

www.iapa.on.ca