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Two Futures of Knowledge Management. Tom Reamy Chief Knowledge Architect KAPS Group Knowledge Architecture Professional Services http://www.kapsgroup.com. Crisis in KM. Death of KM? David Snowden and others CIO reporting to CFO, not CEO Second or Third Identity Crisis – lurch not build

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two futures of knowledge management

Two Futures of Knowledge Management

Tom ReamyChief Knowledge Architect

KAPS Group

Knowledge Architecture Professional Services

http://www.kapsgroup.com

crisis in km
Crisis in KM
  • Death of KM? David Snowden and others
  • CIO reporting to CFO, not CEO
  • Second or Third Identity Crisis – lurch not build
  • Web 2.0 is not the answer
    • At some point we have to stop networking and start working
  • Boutique (little km)
    • Peripheral to main activities of the organization
    • KM as collaboration (COP’s, expertise location), Best Practices
    • KM as high end strategy – management fad
    • Divorced from Information
history of ideas knowledge culture in km
History of Ideas – Knowledge & Culture in KM
  • Only two ideas – Tacit Knowledge, DIKW model
    • Used to avoid discussions of nature of knowledge
    • Tacit – no such thing as pure tacit
    • Isolates knowledge from information – continuum
    • Restricts meaning of knowledge – leaves out body of knowledge
  • KM and Culture
    • Too often – culture = readiness for KM Programs
    • Need anthropology culture – IT, HR, Sales as tribes
sources for new ideas new directions
Sources for New Ideas / New Directions
  • Philosophy: there are other philosophers besides Polyani
    • Aristotle, Kant, Wittgenstein, etc.
  • Cognitive Science
    • Example of Economics - need better models of consumers
    • Basic Level Categories, Prototype categories, Intertwingledness
  • History of Ideas, Education, Language, Anthropology, etc.
    • Gardner Seven Intelligences, Bloom’s Taxonomy
essential features of big km
Essential Features of big KM
  • Semantic Infrastructure / Foundation of Theory – big vision, small integrated (cheaper and better) projects
    • Dynamic map of content, communities (formal and informal), business and information activities and behaviors, technologies
    • An infrastructure team and distributed expertise (Web 2.0 and 3.0)
  • Better Models of Knowledge / visualizations
    • Body of K - taxonomies, facets, books, stories, ontology, K map
    • Personal knowledge – cognitive science, linguistics
two futures of km
Two Futures of KM
  • Big KM - Essential part of organizations, not big program
  • Semantic Infrastructure and Self Knowledge – foundation for information, knowledge, and business
  • KM as interdisciplinary focal point of organizations – KM, Library, Education
    • Partner with IT, Project Management, Business Units (Everyone!)
  • OR
  • Little km - boutique set of programs that get cut from the budget every time there is a crunch – Dead KM Walking