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Partners in Parking

Partners in Parking. Objectives. Generate Savings - reduced costs through joint procurement process - bulk discounts through group purchasing - more influence to specify design requirements to suppliers - use of shared/central resources to carry out activities.

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Partners in Parking

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  1. Partners in Parking

  2. Objectives Generate Savings- reduced costs through joint procurement process- bulk discounts through group purchasing- more influence to specify design requirements to suppliers- use of shared/central resources to carry out activities Improve Customer Experience - a collaborative approach to the customer- share & implement best practice through benchmarking with each other- harmonise processes to deliver consistent experience across boundaries

  3. 2010 2009 2007 2008 - PiP formed with 7 partners: Camden, City of London, Islington, K&C, Lambeth, TfL, Westminster Framework contract for Pay & Display Equipment Q1 2007/2008 - Debt Recovery Framework Contract awarded to Philipsfor 4 Years Q2 2007/2008 - Verrus awarded Mobile Phone Parking Framework Contract. Potential to reduce service charges to supplier by 25% by combining transaction volumes across partnership. Q3 2007/2008 DEC 2007 - Havering join Partners in Parking Q4 2007/2008

  4. 2010 2009 2007 2008 Q1 2008/2009 - PiP & London Councils discuss Mobile Phone Parking Hub - Enfield and Richmond upon Thames join PiP Q2 2008/2009 PERIOD OF PROCUREMENT Q3 2008/2009 - Croydon and Tower Hamlets join PiP Q4 2008/2009

  5. 2010 2009 2007 2008 - Work & Wellbeing Study of CEOs commissioned to tackle attrition & sick leave Q2 2009/2010 - Customer Research on Mobile Phone Parking carried out by PiP with 2000 customers of Park Mobile, RingGo and Verrus Q3 2009/2010 DEC 2007 - Pay & Display Framework Contract ends. 1220 machines purchased in total. Estimated savings of £800K through P&D discounts and reduced procurement costs.- Pay & Display retender underway- Camden start using Stationery Contract with Oce- Mystery Shopping Trial conducted with 8 PiP Partners- Blue Badge Trial initiated with 6 PiP Partners- First PiP Newsletter produced & Sharepoint Site launched Q4 2009/2010

  6. 2010 2009 2007 2008 - Lambeth pitched to provide blue badge fraud service to other Partners - Westminster offered to provide parking specific legal advice to partners - PiP committee expresses desire to develop continuous mystery shopping programme Q1 2010/2011 - 5 PiP members respond jointly on DfT consultation about Blue Badge Reform - Launch of Blue Badge Fraud Trial - Mystery Shopping of On Street Enforcement (subjectto approval)- Commence Email Mystery Shopping (subject to approval) Q2 2010/2011 RED = Proposed Future Activities

  7. 2010 2009 2007 2008 Q3 2010/2011 - Contact Centre Mystery Shopping (subject to approval) - Expert review of Parking Websites (Subject to approval) - Mystery Shopping of On Street Enforcement (subject to approval) - Pay & Display Procurement completed Q4 2010/2011 RED = Proposed Future Activities

  8. Costs so far Estimated Savings So Far Pay & Display £800KMobile Phone Parking £7mMystery Shopping £4K _____ TOTAL £7.8m 2007-2008 £100K2008-2009 £100K2009-2010 £100K _____ TOTAL £300K Other Benefits - 20 man hours (1 representative at disabled blue badge meeting instead of 10) - Reduced Carbon Emissions (reduced cash collection & equipment maintenance)- Improved Customer Experience

  9. Ideas for the Future • PATAS Advocate- 1 resource to represent all partner boroughs at appeals hearing- lobby on behalf of partners (i.e. electronic notebooks) • Joint Procurement of On Street Signage • Joint Procurement of IT Systems • Joint purchase of cheaper suspension signs • One CCTV/Equipment maintenance agreement • Relocate to cheaper offices / share premises • Share a car pound

  10. DEBT ENFORCEMENT CASUAL PARKING CEO Work & Wellbeing Study P&D MachinesMobile Phone ParkingCustomer Research Debt Contract CAR PARKS POLICY BACK OFFICE Blue Badge Stationery ContractMystery ShoppingJoint back office WHAT MORE CAN WE DO?

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