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CalACT Spring 2008 Conference Session: “Coordination that Works” April 21, 2008

CalACT Spring 2008 Conference Session: “Coordination that Works” April 21, 2008 10:30 am – 12:00 noon Speaker: Todd Allen. Speaker: Todd Allen, Dir. of Business Development & Community Relations, RouteMatch Software, Raleigh, NC Also in Attendance:

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CalACT Spring 2008 Conference Session: “Coordination that Works” April 21, 2008

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  1. CalACT Spring 2008 Conference Session: “Coordination that Works” April 21, 2008 10:30 am – 12:00 noon Speaker: Todd Allen

  2. Speaker: • Todd Allen, Dir. of Business Development & Community Relations, RouteMatch Software, Raleigh, NC • Also in Attendance: • Tom Coogan, Vice President of Strategic Planning, RouteMatch Software, Denver, CO

  3. Today’s Agenda • Introductions • RouteMatch Software Background & Overview • What is Transportation Coordination? • Coordination’s Role in Community Transportation • “Coordination that Works” - SC, KY, and NC experiences

  4. RouteMatch Software - Overview • Founded in 1999 and incorporated in January 2000; with a razor-sharp focus on the demand-response and transit ITS industries. • A dedicated, customer-focused staff of 70+ engineers, consultants, and customer support representatives. • Headquartered in Atlanta, GA, with offices in Massachusetts, New York, North Carolina, South Carolina, Florida, Tennessee, Iowa, Kansas, Texas, Colorado, and Washington State. • Over 240 installed public, private, and non-profit transportation organizations in 42 states nationwide. RouteMatch Offices, Atlanta, GA

  5. RouteMatch Software - Overview • Industry: • Public and Human Service Transportation • Brokerage and Managed Care • Non-Emergency Medical • Technologies: • Intelligent Transportation Systems (ITS) • Geographic Information Systems (GIS) • Computer Assisted Scheduling and Dispatching • Integration of Demand Response and Fixed Route Systems • Inter and Intra-County Coordination • Advanced Data Management, Reporting, Billing • CAD/AVL

  6. RouteMatch Software – ITS Focus

  7. RouteMatch Software - ITS Components • Demand Response/ Paratransit ITS • Automated Scheduling, Routing, and Dispatching • Billing and Reporting • State and Regional Coordination • Fixed Route ITS • Fixed Route Scheduling and Routing • Demand Response / Fixed Route Integration • Wireless Communications • In-Vehicle Mobile Data Computers and Data Collection • Paratransit CAD / AVL • Fixed Route CAD / AVL • “Consumer” Transit ITS • Real-time Passenger Transit Information Systems • Transit Web Portals • Transit IVR and Web–Based Multi-modal Trip Planning Tools

  8. What is Transportation Coordination?? To you...

  9. What is Transportation Coordination?? It could be… A cooperative arrangement between transportation service providers to improve the performance and operational efficiency of their service.

  10. What is Transportation Coordination?? • Coordination is also SHARING - Multiple agencies with similar goals in disparate places. - Government and various providers or funding sources. - Fixed route system and demand response service providers. • SharedObjectives • Shared Knowledge • SharedPower • SharedSuccess

  11. Coordination’s Role in Community Transportation • Federal initiatives: • USDOT - United We Ride: “One Call, One Vision” • USDOT: Mobility Services for All Americans • SAFETEA-LU: Policy & funding • State/Regional initiatives: • Coordinated planning • Funding incentives, etc.

  12. Coordination’s Role in Community Transportation

  13. Coordination’s Role in Community Transportation “the vision is… whether it’s a trip to work, the doctor, shopping, or a place of worship, it should be as easy as picking up the phone and making one call.”

  14. Coordination’s Role in Community Transportation USDOT Mobility Services for All Americans (MSAA) • Builds on USDOT’s United We Ride efforts through the use of Intelligent Transportation Systems (ITS) • MSAA Objective: • “Replicable/Scalable Traveler Management Coordination Center (TMCC) that provides one-stop, unified, customer-based travel information and trip planning services, and supports coordinated human service transportation operations.” 2 • (2) http://www.its.dot.gov/initiatives/initiative4.htm

  15. Employment U.S. State & Local Government Funds, Policies, and Regulations Consumer with Mobility Needs Independence Health Care Family Education Recreation One Call Funding Agencies Transportation Service Providers Coordination’s Role in Community Transportation USDOT – MSAA: One Integrated Vision

  16. “Coordination that Works” – South Carolina • Statewide regional coordination plan – SCDOT • Regional Transportation Management Authorities • Rural, regional predecessors to regional authorities. • Regional Transportation Authorities • Coordinates rural human service agency and public transportation services. • Statewide Medicaid brokerage: • SCDHHS • Private brokers

  17. “Coordination that Works” – South Carolina • Statewide regional coordination plan – SCDOT • Regional Transportation Management Authorities • Rural, regional predecessors to regional authorities. • Regional Transportation Authorities • Coordinates rural human service agency and public transportation services. • Statewide Medicaid brokerage: • SCDHHS • Private brokers

  18. “Coordination that Works” – South Carolina • Lower Savannah Council of Governments • First RTMA in SC - leader • 6 counties • Region’s single FTA grant applicant • “Mobility manager” on-site • Coordinates vehicle purchases & service planning • Aging & Disability Resource Ctr. • Regional human service agency • MSAA TMCC • Coordinates with region’s Medicaid broker

  19. “Coordination that Works” – Kentucky • Kentucky Human Service Transportation Delivery (HSTD) program • Integrates public transit, Medicaid, health and human services, and other transportation funding program services into a single, coordinated system. • Sixteen regional Medicaid transportation brokers across KY: public, private, and non-profit organizations. • Regional brokers include: Paducah Transit Authority, GRITS, Federated Transportation of Blue Grass, Central Kentucky, and Kentucky Foothills

  20. “Coordination that Works” - Kentucky • Paducah Transit Authority, Paducah, KY • Location: Paducah, KY • Population: 26,307 (city); Service area = 127,981 • Transportation Services Provided: Fixed Route, ADA Paratransit, Dial-a-Ride, taxi, coordinated human service, regional Medicaid broker (8 counties), airport shuttle, package/movie delivery, UPS/FedEx service, 200 contracts total, downtown trolley, special events, and vanpools. • Other Partners: public transit authorities, non-profit agency • Hours of Operation: 24/7/365 • Annual Trips: 573,210

  21. “Coordination that Works” - Kentucky

  22. “Coordination that Works” - Kentucky

  23. “Coordination that Works” – North Carolina • Governor’s executive order – coordination • Human Service Transportation Council • Coordinated planning • Centralized grant funding or “one lead agency” – NCDOT • State funding for coordination • Human service agency funding is locally administered • Medicaid, Aging, VR, Mental Health, employment, etc. • Local coordinated systems (83 in 100 counties) • Rural public transportation and human service transportation • Regional small urban and rural coordinated public/human service transit

  24. Contact Information: Todd AllenTom Coogan Director of Business Development Vice President of Strategic Planning & Comm. Relations RouteMatch Software RouteMatch Software 1675 Broadway 2301 Stonehenge Dr., Suite 116 Suite 2340 Raleigh, NC 27612 Denver, CO 80202 Telephone: (919) 676-8327 Telephone: (303) 885-0649 E-Mail: Todd.Allen@RouteMatch.com E-mail: Tom.Coogan@RouteMatch.com

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