Loading in 2 Seconds...
Loading in 2 Seconds...
Crisis situations & Communications with citizens: Enabling Local Authorities and Public Administrations to provide new services to citizens. Alcatel Multimedia Citizens Call Centers and Security Solutions Hradec Kralove , March 29th 2004. Local Authorities & Government agenda.
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
Crisis situations & Communications with citizens: Enabling Local Authorities and Public Administrations to provide new services to citizens
Alcatel Multimedia Citizens Call Centers and Security Solutions
Hradec Kralove , March 29th 2004
Lower citizen cost
Fewer, more effective interactions
Single point of contact
Lower service provision and overall costs
Achieving policy objectives
Greater transparency/ accountability
More effective policymaking
Source: Gartner, 2003
Enhanceservices to citizens
Bridgedigital divide & Boosteconomic development
Improve communication between citizens & public agencies
AgenciesService Level Requirements
Service level expectations for customer’s interactions with Business’ or Public agencies are the same
Framework Routing& Reporting
Operating EnvironmentAlcatel Genesys SuiteReal-Time Interaction Suite
Regional/ Local Communities
Application FocusGovernment & Local Authorities Solution Map
· Directory assistance requests for city office phone numbers, addresses or office hours.
· Information requests about specific processes or to acquire information or publications.
· Requests for a broad range of services, from fixing potholes or acquiring a birth certificate to arranging for sanitation pick-up.
phone number to call
Main Call Center
Coordination of voice and data transfers
e.g. data pop up according to request type
Data acquisition / transmission / Data processing
automated counting + intrusion
On board Vehicle
Voice w/ remote
local or central use
From the inside
Or outsideInteractivity/real time/remote locations+various services-? networkS
High Speed Internet
Wall of display
Passenger Information Display
Public AddressAlcatel end-to-end delivery for Security
Turnkey Project management
Diverse Far end
Bottom up: CCTV as an application on civil works
Right of ways / Fiber layout / network survey
Digital CCTV breakthrough!
2 cameras/car + 1 on board PC + 1 PC in Kowloon
2 field trials:
July: 600 kbps video.
September: 2 Mbps video + data; seamless handover
1.5 Km out of 4 km
Integrated Communication Solution
Specific Systems(voice, security, …)
N°1 Enterprise Contact Center Software Worldwide N°1 Enterprise IP-PBX in Europe N°1 ADSL Worldwide N°1 Optical Networking DWDM Worldwide N°1 Intelligent Networks & Pre-paid Worldwide N°1 Satellite in EuropeN°3 GSM/GPRS/3G Worldwide, fastest growing market share in radio
16.5billion euros in sales
13.5% invested in R&D
Delivering in130 countries