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Quick Review. What are managers? What are the levels and types of managers?. Manager. A person who supports and is responsible for the work of others. Levels: Top, middle, project and team leader/supervisor Types: Line, staff, functional and general

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Quick review
Quick Review

  • What are managers?

  • What are the levels and types of managers?


  • A person who supports and is responsible for the work of others.

  • Levels: Top, middle, project and team leader/supervisor

  • Types: Line, staff, functional and general

  • Functions: Planning, organizing, leading, controlling and staffing.

  • Role Areas: Interpersonal, Informational and Decisional


  • The requirement to show performance results to one’s immediate supervisor.

High-performance outcomes

Employee Quality of Work life

Quality of work life qwl
Quality of Work Life (QWL)

  • The overall quality of human experiences in the workplace.

  • How to achieve High QWL – fair pay, safe working conditions, room to grow and progress in a career, protection of individual rights, and price in the work itself and the organization.


  • “… organizations perform better when they treat their members better… too many organizations fail to operate in this manner and, as a consequence, suffer performance failures.” (p14-15)

Changes in the nature of managerial work
Changes in the Nature of Managerial Work

Past - Directive

Present - Supportive

Workers more independent

How can I help you?

  • Order giving

  • “Do this”

Organization upside down pyramid
Organization upside-down pyramid

Customers and Clients

Ultimate beneficiaries of the organizations efforts


Operating workers

Do work directly affecting customer/client satisfaction


Team leaders and managers

Help the operating workers do their jobs and solve problems


Top Managers

Keep organization’s mission and strategies clear


  • The process of planning, organizing, leading and controlling to accomplish performance goals.

Management functions
Management Functions

Apply to all levels and types of management:

  • Planning – Process of setting goals and determining required actions

  • Organizing – process of assigning tasks, allocating resources, and coordinating work activities.

  • Leading – Process of arousing enthusiasm and inspiring efforts to achieve goals

  • Controlling – process of measuring performance and taking action to ensure desired results.


  • Process of hiring organizing and/or training workers for a job.

  • Not all managers are involved in staffing

  • Depends on company and how it is organized

Management roles
Management Roles

  • Why having distinct roles is important

  • http://www.5min.com/Video/Why-Distinct-Roles-Matter-Building-a-Business-Partnership-516929666

Managerial roles
Managerial Roles

Interpersonal Roles

Informational Roles

Decisional Roles

How a manager

interacts with other


  • Figurehead

  • Leader

  • Liaison

How a manager

exchanges and

processes information

  • Monitor

  • Disseminator

  • Spokesperson

How a manager uses

information in decision


  • Entrepreneur

  • Disturbance handler

  • Resource allocator

  • Negotiator

Do you have what it takes to be a manager

Do you have what it takes to be a manager?

“There was no break in the pace of activity during office hours. The mail… telephone calls… and meetings… accounted for almost every minute from the moment these executives entered their offices in the morning until they departed in the evenings.”

Manager characteristics
Manager Characteristics

  • Work long hours

  • Work at an intense pace

  • Work at fragmented and varied tasks

  • Work with many communication media

  • Accomplish work largely through interpersonal relationships

How to not burn out
How to not burn out

  • A video on how to delegate tasks efficiently

  • http://www.5min.com/Video/How-to-Effectively-Delegate-Responsibility-517437475


  • How does accountability relate to Quality of Work Life (QWL) and management roles?

  • How is (QWL) achieved, and why is it important to the organization?

  • Referring to the nature of managerial work, what is the upside-down pyramid and how does it impact how organizations manage? How has the nature of managerial work changed?

  • List the managerial functions. Which function are you best/weakest at?

  • What are the characteristics of a manager? What are the benefits of being able to choose your own staff?