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Real World Experiences Business, Industry & Government Water Conservation Program Jeff Sandberg PNWS Conference May 2, 2008
Customer Requests • Green building • Cost reduction • Unexpected increases
Green Buildings - Office • Replace toilets, faucets, showerheads • Determined fixture use by manf. Date • Estimated savings: 1.6 MG/mth • Actual (so far) 98,000 gal/mth
Green Buildings - Hotel • Faucets are 0.5 gpm • Installed 2.0 gpm showerheads • Estimated savings: >300,000 gal/mth
Reducing Costs - Office • Installed 0.5 gpm faucets • Estimated savings: ~ 39,000 gal/mth
Reducing Costs – Glass • Installed recirculation system • Estimated savings: ~ 450,000 gal/mth
Unknown Use – Asst. Care • Use ~ 1,150 gpd excess • 8 leaking toilets – 144 gpd per toilet
Unknown Use – Tavern • Excess use ~ 1,900 gpd • Plumber checked • Dye tested.
Unknown Use – Restaurant • Excess use ~ 5,000 gpd or 3.3 gpm
Unknown Use – Firelines • Pumps, risers and underground
Unknown Use – Trap Primer • Ultrasonic metering • Excess use: 27,000 gpd
Unknown Use – Single Pass • Replaced with air cooled • Savings: ~ 495,000 gal/mth
Unknown Use – @*^%$ • Feline Entertainment • Humidification • Retribution
World Of Conservation… • To expect the unexpected shows a thoroughly modern intellect. Oscar Wilde • The simplest answer is usually the correct one.
Customer Service Through Targeted Water Conservation Programs Sarah Murphy Santner PNWC Conference April 2008
Targeted programs for low-income customers • In the City of Portland more than 25% of citizens are classified as low income. • For the past ten years the Portland Water Bureau has designed and funded conservation programs that are specifically targeted at low-income families. • Current programs: • Home Water Assessment pilot project • Use Less, Pay Less Resource Conservation
Home Water Assessment • 2 year pilot project • Leverage existing program though the Energy Trust of Oregon • 3 water providers partnered • Portland Water Bureau • Tualatin Valley Water District • Rockwood PUD • Goal to provide 200 water assessments per year per utility
Home Water Assessment Recruitment • Portland targeted outreach to low-income customers only • Mailed an invitation flier to all customers enrolled in Portland’s financial discount program. • Trained Portland call center staff to make referrals to the program
Home Water Assessment Procedure • Staff trained by the Energy Trust of Oregon enter private homes. • Toilet leak test. Replace flapper as needed. • Measure flow of all faucets and showerheads. Replace aerators and heads as needed. • Document presence of dishwasher • Document style (front vs. top load) of washing machine • Document other leaks
Home Water Assessment Results • Customer Response • 7,230 invitations mailed to date • 150 Water Assessments completed • 2% response rate • Cost • Estimated cost per assessment $50 (devices, staff time, administration, data) • Water Savings • Total estimated savings to date based on engineering estimates - 7,147 gallons per day. • Estimated savings 47 gallons/household/day • Approximately $171 year to customer • True savings based on meter data - TBD
Use Less, Pay Less Resource Conservation Program • 2 year pilot project for recycling & water conservation education • Outreach to 1,000 low-income customers each year • Leverage established community organizations which have existing relationships with clients • Train NGO staff to provide education
Use Less, Pay Less Procedure • Recruit community partners • Focus groups with target audience • Develop training materials & kits for customers • Train community partners
Use Less, Pay Less Results • Customer Response • 1,000 customers served per year • Cost • $57 per participant • Water Savings • Evaluation of savings from another program done with similar kits showed a 13.4 CCF annual savings
Questions? Sarah Murphy Santner Residential Conservation Coordinator 503-823-7444 Sarah.email@example.com