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Outlines

Outlines. What is an Electronic Government? Phases Principles Benefits Driving Forces Planning Barriers & Failure Factors Success Factors Recommendations. What is an E-Government?. Definition :

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Outlines

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  1. Outlines • What is an Electronic Government? • Phases • Principles • Benefits • Driving Forces • Planning • Barriers & Failure Factors • Success Factors • Recommendations Dr. Khalid Al-Tawil, NIC

  2. What is an E-Government? • Definition: E-Government is the transformation of public sector internal and external relationship through Internet-enabled operations, information and communication technology in order to optimize government service delivery and governance. Source: Gartner Research Dr. Khalid Al-Tawil, NIC

  3. Digital Society E-Governance E-Government Non -Digital Society What is an E-Government? (Cont.) • E-Government is about transforming relationship than about technology • E-Government requires new architectural sourcing and planning approaches Dr. Khalid Al-Tawil, NIC

  4. E-Government is about • Services • One-stop Services • Non-stop Services • Any-stop Services • Access • People • E-Business Dr. Khalid Al-Tawil, NIC

  5. E-Government is about(cont.) • Transforming organizations • Individuals/Citizens: Government-to-citizen (G2C) • Businesses: Government-to-Business (G2B) • Intergovernmental: Government-to-Government (G2G) • Government-to-Employee (G2E). • Intra-governmental: Internal Efficiency and Effectiveness (IEE) Dr. Khalid Al-Tawil, NIC

  6. Strategy/Policy People Process Technology Transaction Transformation Competition Confidentiality/privacy Fee for transaction E-authentication Funding stream allocation Agency identity Big browser Interaction Job structures Relocation/telecom. Org. Performance accountability Privacy reduces Multiple-Program skills Skill Set Changes Self services Portfolio mgmt. sourcing Increased Business Staff Fee for info. Public response Content mgmt Increased support staff Governance Presence Approval level Public domain Integrated services Change value chain New Business processes/Serv. Change Relationship (G2G, G2B, G2C, G2E) Business Process Re-eng. Relationship Mgmt On-line Interfaces Channel Management Existing Staff Knowledge mgmt. E-mail Content mgmt.: Metadata Data synch. Streamline processes Legacy Sys. links with Security Information access Secure Com. Network 24 X 7 Infrastructure New Applications New Data Structures New Standards New Interfaces Web Site On-line Contents Search E-Mail (S/R) Four Phases of E-Government Source: Gartner Research Dr. Khalid Al-Tawil, NIC

  7. E-Government Principles • Accessibility • Citizen Services • E-Business Processes • Partnerships with IT • Trust / Security Dr. Khalid Al-Tawil, NIC

  8. E-Gov driving forces (Cont.) Sales of IT Hardware, Software, and Support services in the Arab Middle East Million $ • Internet access tariffs are going down (competitive market) • Growth in IT Industry and Increase in IT Expenditure Source: Pyramid Research 2000 Dr. Khalid Al-Tawil, NIC

  9. IT Spending as a Percent of Nominal GDP • Saudi IT spending is approximately 1.6% • 2002 Global E-commerce spending > $1 Trillion¹ Source: GMV 1H01. ¹Source: Global Reach. Dr. Khalid Al-Tawil, NIC

  10. E-Gov driving forces (Cont.) Percent of people online by languages • 300 million Arabic Speakers Only 5 million of them use the Internet • GDP 678 ($B) • 1.6% of world economy Source: Global Reach Dr. Khalid Al-Tawil, NIC

  11. E-Government Planning The reason for doing a Strategic Plan • Guideline for Management and IT department • individual short and long-term plans. • Serve as the principal working document for • management to meet the present and future • needs of government services. Dr. Khalid Al-Tawil, NIC

  12. E-Government Planning (cont.) • Vision : e-community • Goals & Objectives • Prioritization • Policy • Consistency • Documentation • Rational decisions Dr. Khalid Al-Tawil, NIC

  13. E-Government Planning (cont.) Goals & objectives: • Changes dept. culture. • Responsibilities & Accountability. • Supporting IT. • Timetable. Dr. Khalid Al-Tawil, NIC

  14. E-Government Planning (cont.) Policy: • Privacy (content & access) • Secure services. • Access to services. • Managing & coordinating projects. Dr. Khalid Al-Tawil, NIC

  15. E-Government Planning (cont.) Management Strategies • Align investments, projects with plan. • Follow project directions. • Outsourcing wherever it makes sense. Dr. Khalid Al-Tawil, NIC

  16. E-Government Planning (cont.) Technical strategies • Exploit www & Internet. • Scalable infrastructure. • Easy to use hardware & software. • Standardize. • Technical project management (follow • standards) • QA, CM, (IV&V) independent verification and • validation. Dr. Khalid Al-Tawil, NIC

  17. KSA in E-Readiness Ranking Ranking is based on country’s score out of 10 Source: The Economist Intelligent Unit, 2001 Dr. Khalid Al-Tawil, NIC

  18. Barriers & Failure Factors • IT is complicated, PC’s to employees • Organizational and political problems rather than technical • No Internet for most of the community • Potential shortage in the IT workforce and strong technical skills workforce. Dr. Khalid Al-Tawil, NIC

  19. Barriers & Failure Factors (cont.) • Weak infrastructure Source: KACST Dr. Khalid Al-Tawil, NIC

  20. Barriers & Failure Factors (cont.) • Security • Cultural resistance • Commitment by senior management • Resistance of organizations to change 25% resist change in Europe and North America ¹ Here ??? ¹ http://www.informationweek.com/story Dr. Khalid Al-Tawil, NIC

  21. Barriers & Failure Factors (cont.) • By 2005, over 80% of E-Gov. strategic plans not integrated with a digital society will fail. ¹ • 85% of government IT projects fail because: • Governments manage projects poorly. • IT venders overpromise during bidding. • Providing support for internal and external customers to access online services/information. • Providing clear direction in budget. ¹ Gartner research 2000 Dr. Khalid Al-Tawil, NIC

  22. Success Factors • Effective management. • Leadership, commitment and involvement of concerned organizations. • Awareness, capability, and motivation. • Change management strategy for involvement and acceptance by beneficiaries of the plan. • An effective management and control system for E-Gov. programs. • Necessary infrastructure and human resources for implementation. Dr. Khalid Al-Tawil, NIC

  23. Success Factors(cont.) • Focus on all employees and team work. • Arabic support for wider acceptance and use of the Internet resources. • An enabling and comprehensive legal environment for E-Gov. • Encouragement by government for adoption of E-Gov. by providing some incentives to all concerned (bonuses) • Clearly identify the plan goals with time table. • Plan well, start small, but implement rapidly to keep up the momentum. Dr. Khalid Al-Tawil, NIC

  24. Recommendations • Before planning, look at other IT plans. • Emphasis IT training. • National eGov. Plan. • Individual plan for Ministries. • Coordination with related Ministries. • Action programs for common issues. • National level security policy. Dr. Khalid Al-Tawil, NIC

  25. Recommendations (cont.) • Establish e-government unit/consultant in • all major government organizations. • IT infrastructure • Dept. LAN • PC per person Dr. Khalid Al-Tawil, NIC

  26. Recommendations (cont.) • Improve information access • Electronic communication. • Electronic documents. • Electronic application / reporting. • Electronic procedures / services. • Electronic public services. • Start with deliverable phases. • Mix IT with other departments. Dr. Khalid Al-Tawil, NIC

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